Inside Sales – Cloud Service – Global

India

Bangalore, India

September 25, 2023

In addition to annual initiatives, the key accountabilities of this position are:

Main Job Accountability

• Responsible for the Cloud service sales which includes Pump Manger renewals, Eco Pulse renewals, and other cloud services across the Global and will be based out of Bangalore.
• Ensure - Customer success from smooth onboarding the customer and through the life cycle.
• Communicate to customer and articulate the Value proposition.

2ND MAIN JOB ACCOUNTABILITY

• Support field service sales team.
• Coordinate changes to customers and the sales team. Update changes in the pump manger the customer contact changes if any.

Roles and Responsibilities for the Inside sales - Digitization.

• Responsible for Cloud Services including pump manager, Eco Pulse, and other cloud service renewals - reaching to customers from the opportunities, subscription expiries and convert them to renewals.
• Reach out to customers from the opportunities and subscription expiry list brief them about the benefits of the Cloud services, availability of the real time data and insights like alarms.
• Daily / Weekly / Monthly report on the progress on the opportunity / subscription expiry and their status.
• Customer success initiatives like welcome call during on boarding, follow up weekly calls and helping customer familiarisation with the cloud service r dashboard.
• Facilitate the customer to download the monthly report and also brief them about the metrics captured.
• Navigate customer on the subscription renewal process: credit card payment mode / PO mode. Follow up to ensure that payments are credited / received and share the details to cloud team to ensure seamless customer pump manger activation process.
• Reach out to subscribers before 90 days of expiry and brief them on early renewals benefits and also multi year subscription price benefits.
• All customer calls to be documented in the LN call log / Tracker.
• Share regional service team the customer details for physical in person meeting request by customer.
• Navigate and brief customers on parts ordering using Cloud Service.
• Update customer contacts changes if any in pump manager. Demonstrate the energy savings & DE benefits to the end-user.

If this sounds like you, we want to hear from you today!
To apply for this exciting opportunity please send your application using the button below. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview.