Technical Sales Representative, Wholesale, Southwestern Ontario

Canada

Ontario

April 26, 2024

Responsible for all facets of day-to-day sales of Company products in Southwestern Ontario. Responsible for implementing sales strategies and achieving personal and group sales objectives. Strives for customer satisfaction.

In addition to annual initiatives, the key accountabilities of this position are:

Sales Related Activities

• Manages assigned sales territory within Company pricing guidelines.
• Coordinates all related activities in sales territory. Provides feedback to other departments as required.
• Responsible for selling Armstrong products and solutions in Southwestern Ontario and communicating the Armstrong value proposition to wholesale customers and contractors.
• Responsible for maintaining good working relationships with all sales channels (owners, wholesalers, OEM, mechanical contractors, pump, and repair shops).
• Responsible to assist in establishing goals and objectives for the Sales group.
• Supports special projects as assigned by management.
• Produces bi-weekly market activity reports and update sales activities on CRM with a minimum of 10 sales calls per week.

Customer Support

• Maintains all departmental policies and procedures. Resolves disputes in a timely manner.
• Responsibilities include obtaining satisfactory customer contracts and ensuring accurate contracts verification and order processing.
• Measures and reports daily/quarterly/annual reports as required by management.
• Maintains customer and competitor records and participates in Sales Planning Sessions.
• Interacts with Company marketing operatives to provide feedback on initiatives.
• Analyzes and reports customer feedback for continuous market share improvement.

Role Requirements

• Post-Secondary Technical degree preferred from a Mechanical Engineering program.
• Minimum 5 years’ experience in an industry-related direct sales.
• Strong interpersonal and organizational skills
• HVAC product and HVAC systems knowledge. Including product selection and software
• High-level proficiency in Microsoft Office Suite
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations.