Energy Services Engineer

India

Bangalore, India

June 25, 2024

The Energy Services Engineer generates and distributes advanced analytical reports for Armstrong’s suite of system optimization & cloud services clients by creating, managing and leveraging advanced AFDD, ML & AI routines which enhance our remote diagnostics and failure analytics capabilities.

This position is located in Bangalore, Karnataka, India

In addition to annual initiatives, the key accountabilities of this position are:

General

• Interact regularly with Engineering and IT groups across our global locations,
• Make recommendations on streamlining processes, improving report templates, and enhancing the overall customer experience.
• Provides ongoing support for our global customer base of Active Performance Management customers, including the customer experience components of Armstrong’s ECO*PUSLE^TM HVAC Health Management service, the Pump Manager Cloud Service, and other offerings for the Armstrong Connected Products line.

Tracking and Reporting

• Generate Customer Specific reporting through:
  • extracting data from Armstrong’s plant control systems, Armstrong cloud, and other Data Warehouses across the Armstrong Data Lake
  • prepare trend and energy summaries
  • analyze the data and identify anomalies in the plant & equipment behavior
  • recommend optimization measures for improved efficiency & failure avoidance
  • Work with the Cloud Services DevOps team to implement designed custom algorithms on cloud for automated deployment
• Develop and deploy ML/AI-based AFDD capabilities by working with Armstrong Engineering Core R&D teams to create, test, and deploy ML/AI.
• Test and support deployment of ML/AI algorithms on real-world equipment & systems, and provide real-time troubleshooting, analytics and customer support
• Conduct analysis of macro customer or product insights gleaned from either equipment-specific or central plant data
  

Role Requirements

• University or College degree in Mechanical or Industrial Engineering, Building Sciences,
  or equivalent advanced degree/diploma with applicable industry experience.
• +3-5 years of relevant work experience in mechanical, manufacturing, or industrial
  engineering/environments
• Must have strong Excel skills and be familiar with the broader suite of MS Office
• Knowledge of one or more of the following programming languages would be an asset:       
  JavaScript, Angular, JQuery, Python, C#
• Big Data analytics, statistical theory, and or Data Science background is a plus
• Able to cope with multiple and sometimes conflicting deadlines
• Strong customer service disposition is mandatory
• Creative problem-solving skills & conflict management experience from within different
  organizational structures (centralized and/or matrix hierarchies)
• Ability to break down complex problems in a simplified way, conduct root cause analysis
  and provide clear well-thought-out recommendations
• Self-directed with the ability to work autonomously and collaboratively, with a focus on
  results.
  
• Ability to communicate openly and authentically in all situations.