Customer Service Representative

United States

USA

July 18, 2024

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

Join our team as a Customer Service Representative and play a pivotal role in fostering strong customer relationships. You'll oversee all aspects of customer service, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery.

In addition to annual initiatives, the key accountabilities of this position are:

Customer Service

• Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
• Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
• Adhere to established policies and procedures to consistently meet service standards and business objectives.
• Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.

Order Processing and Reporting

• Maintain accurate records of customer contracts and manage order processing efficiently.
• Update and maintain customer data files to ensure integrity and accuracy.
• Process customer change orders and manage Sales Returns Goods according to procedures.
• Enter and confirm customer orders in the Manufacturing Planning System.
• Manage regional order backlog and expedite orders as needed.
• Proactively communicate delivery status and address any issues promptly.
• Coordinate with finance on account matters, keeping customers informed as necessary.
• Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
• Efficiently handle customer complaints, ensuring satisfactory resolutions.

What We're Looking For

To Thrive in this role, you should bring

• High school diploma or equivalent; additional education is advantageous.
• Minimum one year of customer service experience is essential.
• Ability to work independently and collaboratively within a team environment.
• Enthusiastic attitude with strong problem-solving skills.
• Experience in HVAC business is a plus.
• Moderate computer skills and proficiency in using an MRP System.
• Proactive approach and ability to adapt to new processes.
• Proficiency in technical writing and strong interpersonal communication skills.
• Strong analytical skills to simplify complex problems and provide clear recommendations.
• Effective leadership skills focused on collaboration and achieving results.
• Open and authentic communication style in all interactions.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.