Fire System Application Engineer, USA

United States

USA

September 16, 2024

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

The Fire System Application Engineer will provide customer training, sales support and applications engineering. They interact with our own sales team, Third Party Fire Representatives and Contractors both on-site and remotely. They will support field-related training initiatives pertaining to fire pumps, packages & control, start-up and commissioning, field support for Armstrong fire products, proposal creation when value proposition is required and joint VP delivery with the sales team .

This position supports the east coast of the USA, with regular travel (Est. 50%) nationally. 

In addition to annual initiatives, the key accountabilities of this position are:

Sales and Applications

• Evaluation of Customer enquiries, understanding of P&I drawings, to evaluate design & application intent, determine best product fit to ensure compliance using Armstrong products/solutions.
• Work closely with sales management & field sales to ensure early engagement of design, applications, commissioning and training dialogue at key points of influence in the Customer buying process, as per the Armstrong Sales process & best practice.
• Review specifications and supplied bills of material for accuracy on retrofit and service opportunities prior to sending to contractor or engineer.
• Support of follow up proposals with external sales teams. On more complex project opportunities, as designated & agreed with sales leadership, participate in customer dialogue as part of solution development, tender clarification process, benefit articulation & ultimately assisting in securing business.
• Select appropriate product (s) and develop the proposal from ‘base’ level (s) utilising company product selection tools.
• Arrange and participate in Project and peer reviews at key points as identified by the needs of the proposal and the sales process.

Training and Commissioning

• Training of Commissioning, Service and Installation teams at contracting firms as required by NFPA 20.
  • Onsite training of new Sprinkler Contractors, where required within their office or at the location of Fire pump commissioning.
• Perform Smart Start Up of all DE Fire Pumps
• Deliver Armstrong Fluid Technology approved curriculum during group training sessions for factory certification.
  • Develop and refine required NFPA training in accordance with code changes.
  • At training partner locations in Michigan, New Jersey and Dallas.
• Hands-On commissioning and Field Service activity for start-up and commissioning of Armstrong fire equipment with Control Panels in conjunction with Installing contractor.
  • Manage local Armstrong Service Providers for Subcontractor start up and service.
• Provide On-Site Operator training on our equipment offerings after customer acceptance in conjunction with Installing contractor.

What We’re Looking For

To thrive in this role, you should bring:

• College degree in Mechanical/Electrical Engineering/Technologist or Applied Engineering diploma or a related education with comparable field / work experience is desired.
• 5 or more years experience working with engineering, manufacturing, service, and distribution operations in a fire life safety environment.
• Understanding of Fire Pump Curves, thermo-hydraulic technical knowledge and preferably work experience.
• Knowledge of NFPA regulations and testing requirements by jurisdiction.
• Knowledge of electrical and mechanical equipment along with a familiarity with internet and communication protocols, and a strong commitment to customer service.
• Strong English oral and written communication skills. Ability to think clearly and logically, analyze quantitatively, problem solve and define technical requirements.
• Ability to establish objectives, handle multiple tasks, prioritize work, and drive results.
• Ability to work both independently and as part of a team.
• Computer Skills: Proficiency in MS Office and strong software skills. Ability to learn new programs (business software).
• Creative problem-solving skills, conflict management within different
• organizations (centralized and matrix organizational structures).
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations.
• Experience / Involvement with the commercial construction marketplace is desirable. Identify and report on product deficiencies identified through service activities.
  • Recommend parts and services as part of normal daily interaction with contracting community.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.