United States
USA
November 18, 2025
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
Join our team as a Customer Service Representative and play a pivotal role in fostering strong customer relationships. You'll oversee all aspects of customer service, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery. Starting pay is $20.67/hr.
In addition to annual initiatives, the key accountabilities of this position are:
Customer Service:
- Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
- Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
- Adhere to established policies and procedures to consistently meet service standards and business objectives.
- Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
Order Processing and Reporting:
- Maintain accurate records of customer contracts and manage order processing efficiently.
- Update and maintain customer data files to ensure integrity and accuracy.
- Process customer change orders and manage Sales Returns Goods according to procedures.
- Enter and confirm customer orders in the Manufacturing Planning System.
- Manage regional order backlog and expedite orders as needed.
- Proactively communicate delivery status and address any issues promptly.
- Coordinate with finance on account matters, keeping customers informed as necessary.
- Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
- Efficiently handle customer complaints, ensuring satisfactory resolutions.
What We're Looking For:
To thrive in this role, you should bring:
- High school diploma or equivalent; additional education is advantageous.
- Minimum one year of customer service experience is essential.
- Ability to work independently and collaboratively within a team environment.
- Enthusiastic attitude with strong problem-solving skills.
- Experience in HVAC business is a plus.
- Moderate computer skills and proficiency in using an MRP System.
- Proactive approach and ability to adapt to new processes.
- Proficiency in technical writing and strong interpersonal communication skills.
- Strong analytical skills to simplify complex problems and provide clear recommendations.
- Effective leadership skills focused on collaboration and achieving results.
- Open and authentic communication style in all interactions.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
Apply Now