Careers

Canada

Customer Service Manager

Toronto, Ontario, Canada OR North Tonawanda, NY USA

Job Summary:

Reporting to the Commercial Director, USA Sales, the incumbent will maintain all aspects of customer service including responding to incoming calls, order entry, follow up, ability to resolve problems, and communicating customer needs to all departments.  Additionally, the incumbent is responsible for the supervisory aspects of the department including training, leadership, departmental reports, employee engagement and direction for USA Customer Service Representatives.

Some Key Responsibilities:

  • Maintains records of approved customer contracts to ensure accurate processing of orders.
  • Provides immediate documented response to customer inquiries.
  • Initiates Sales RGA’s, following the established procedures.
  • Follows established policies and procedures.
  • Maintains customer data.
  • Processes customer change orders and notifies the appropriate departments.
  • Enters and acknowledges customer orders.
  • Maintains a current regional order backlog.
  • Expedites orders and inquiries.
  • Liaises with Credit Manager regarding new and/or blocked accounts.
  • Provides departmental KPIs for monthly distribution review.
  • Holds weekly departmental flip chart meeting.
  • Provides forecast for projected monthly shipments to Financial Analyst

Additional Responsibilities:

  • Performs various departmental assignments as required.
  • Makes recommendations to the manager relating to method improvement and cycle time-  reduction.
  • Responsible for establishing goals and objectives for the customer service group.
  • Analyzes customer feedback for continuous improvement.
  • Provides overview of Customer Service department and training for new channel partners.
  • Attends meetings with channel partners as requested

Education:

  • College degree or equivalent.

Experience And Background:

  • Strong customer service skills
  • Excellent ability to multitask
  • Ability to work independently and as part of a team
  • Order entry experience
  • Must be able to prioritize workload
  • Superior computer skills
  • Minimum 5 years customer service experience
  • Minimum 2-3 years customer service supervisor experience
  • Ability to travel to the across the United States of America, up to  40% of the time

    If this sounds like you, apply today! Resumes to go to:
    To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

    Marketing Manager, Hydronics, Valves & Circulators

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary:

    Under the direction of the Director, Configured and Standard Building Products, the incumbent develops and implements strategic direction and product portfolio such that the High Volume Hydronics and balancing valve global businesses exceed growth, sales and profit objectives as stated in the Company’s annual Budget and long range plans.

    The incumbent leads the High Volume Hydronics and balancing valve product portfolios on a global basis and, through interaction with sister divisions and customers, establishes the priorities of product development and new product launches

    Some Key Accountabilities

    • Manages assigned personnel in concert with Company policies and procedures.
    • Develops the High Volume Hydronics and balancing valve products portfolios and strategies to support company wide sales and profit objectives; supervises, directly and indirectly, the development and implementation of the strategy.
    • Develops and implements controls to maintain High Volume Hydronic and balancing valve product sales and margin commitments; monitors, on a monthly basis, product sales and gross margin achievement.
    • Establishes and monitors global pricing strategy.
    • Develops, recommends and monitors budgets, objectives and short and long range plan
    • Presents progress against budgets, objectives and plan in monthly business reviews and recommends and implements corrective action.
    • Establishes and communicates High Volume Hydronics and balancing valve product development objectives and priorities in conjunction with appropriate sales and marketing operative’s inputs; recommends companywide High Volume Hydronics and balancing valve A&P plans and expenditures.
    • Develops or oversees the development of, and the maintenance of, all relevant training mechanisms, product literature, price lists and software, in support of the High Volume Hydronics and balancing valve marketing mission.
    • Responsible for competitive analysis (pricing, products)
    • Interacts with field selling matrix (i.e. Reps, Agents, RMs, OEMs, National Accounts, etc.) on a continual basis
    • Supports special projects
    • Establishes strategic product alliances and supports our sales organization in this product line
    • Contributes to the company’s overall marketing and business strategy.

    Qualifications/Requirements

    • Mechanical Engineering Degree and ideally a masters/MBA with a focus in Marketing
    • 6 years’ experience in sales and marketing management an asset
    • Strong interpersonal and organizational skills.
    • International or Export Sales experience.
    • HVAC product knowledge and systems knowledge.
    • Self-starter. Able to work independently.
    • PC literate. Must be fluent with Microsoft Word, excel and PowerPoint.

     

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Senior Full Stack Developer

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary

    As a Software Developer, you will be reporting to the IT Manager, Mobile & Web Development and will be responsible for engaging with our end-users to gather requirements and develop those alongside our development team. The successful incumbent must be comfortable with design patterns, creating quality code and TFS.  You must also have good communications skills.

    Some Key Responsibilities

    • Participate in Front-end and Back-end Development
    • Writing design and architecture documents for new projects
    • Providing estimates on work tasks
    • Coordinate work with team leads & colleagues
    • Participate in code reviews
    • Ensuring that the code you’ve written functions as designed by creating automated unit tests, which execute in our continuous delivery pipeline.

    Qualifications/Requirements

    • BS or MS in Computer Science or a similar discipline considered an asset
    • 5+ years of experience in .NET development for web applications
    • Expertise in the following technologies: AngularJS, CSS3, SCSS, HTML5, JavaScript and responsive web design
    • Strong programming skills/experience in the following are desired: .NET 3.5+, .NET Web API, .NET entity framework, TSQL, SQL SERVER 2008+
    • Experience in building REST APIs
    • Solid Knowledge of software architectural designs and patterns
    • Good understanding of Object Oriented Programming (OOP)
    • Experience in JS tests framework: Jasmine, Karma
    • Experience in Server side unit test framework: Nunit, Moq.
    • Experience in development methodologies like TDD, BDD.
    • High level English proficiency, both written and verbal.
    • Excellent analytical and problem solving skills required
    • Experience with Agile Methodologies
    • Experience with CI/CD tools such as Team city, Octopus and cloud platforms such as AWS is a great asset
    • Experience in Performance optimization, multithreading is an asset.

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Canada Regional Sales Enablement Center: Inside Sales Representative

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Job Summary/Basic Functions:

    Under the direction of the Inside Sales Supervisor, the Inside Sales Representative is responsible for facets of technical customer and sales support of Company products by applying his/her proven ability to implement solutions that add value to our customers and our Company. Responsibilities include but are not limited to strategic projects involving quotations, customer technical support, field service support, and achieving personal and group customer support objectives.

    Strives for continuous improvement in customer satisfaction by providing superior customer solutions.

    Specific Duties/Essential Functions:

    1. Aim to achieve “best in class” customer support and satisfaction. Responsible for the following functions: quotations, applications and equipment selection support, customer contact, support, and follow-up, field service support, and ACE and Armlink support within Company policy guidelines.
    2. Service client groups across Canada, this includes our direct sales and representative partners
    3. Assist in all related activities in customer technical support and takes ownership and responsibility for solving customer issues. Provides feedback to other departments as required and leads and/or participates in applicable Project Teams involving strategic initiatives and product development. Ensures that solutions are captured as a technical artifact on Armlink.
    4. Maintains customer and competitor records. Strives to constantly improve business agility and speed of response.
    5. Interacts with Company marketing operatives to provide feedback on initiatives.

    Preferred Qualifications/Education/Experience:

    • Degree from a Technical College program or a Bachelor of Engineering
    • Minimum of 1 years of sales, marketing or sales support experience
    • Strong analytical skills and experience with reporting and data analysis.
    • Strong knowledge of building mechanical system design and support
    • Proficiency in sales support systems
    • Ability to manage multiple projects at the same time in a fast-paced environment.
    • Technically capable, excellent communicator, and a desire to improve processes
    • Strong HVAC product knowledge, considered a plus

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Technical Sales Representative

    London, Ontario & Toronto, Canada

    Position Summary

    As a Technical Sales Representative, you will join the Ontario Sales Team and manage an assigned sales territory. Working with the Company selling process and value proposition, you will be responsible for sales growth through various channels which include contractors, and consulting engineers. 

    Some Key Accountabilities

    • Manages assigned sales territory.
    • Coordinates all related activities in sales territory. Provides feedback to other departments as required.
    • Responsible for getting Armstrong product specified with consulting engineers and communicating the Armstrong value proposition.
    • Responsible for maintaining good working relationships with all sales channels.
    • Responsible for selling process and tools to achieve sales productivity.
    • Responsible for reports.
    • Interacts with Company marketing operatives.

    Qualifications/Requirements

    • University Engineering or College technical degree, from a Mechanical Engineering discipline preferred.
    • Minimum 5 years’ direct sales experience in the industry or related industry.
    • Strong interpersonal and organizational skills.
    • HVAC product knowledge and systems knowledge.
    • Self-starter. Able to work independently.
    • PC literate. Must be fluent with Microsoft Word, excel and PowerPoint.

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Marketing Manager- HVAC System & Automation

    TORONTO, ON

    Position Summary

    Reporting to the Director, Building System Solutions, the Marketing Manager will be responsible for all marketing functions for the HVAC Systems products within Building System Solutions- Customer Solutions Group. This position will be the key contributor and manager for marketing specific development and implementation of strategic and tactical elements of the marketing plan.
     

    Some Key Accountabilities

    • Coordinates and executes marketing management activities such as: product development, pricing, promotional plans, marketing development plans, annual business plans, analyzes monthly financial P&L reports & bookings, market specific launch and promotional campaigns.
    • Explores, researches, strategizes new and existing market segments for market & product development opportunities and creates business cases for new “market” initiatives.
    • Participates in company strategy development activities and vertical market initiatives.
    • Participates and engages with the various customer markets, sales organization supporting account selling initiatives, trains customer on sales tactics and product offerings.  Also works closely with the service department regarding after commissioning service plant and warranty management.
    • Lobby’s and participates in the development of industry standards, code requirements and keeps abreast of industry cost trends and competitor information.
    • Actively participates in trade shows & conferences on marketing perspectives or as a public speaker.

    Qualifications/Requirements

    • University or CET designation in Mechanical or Electrical Engineering or related field with a minimum five years technical or engineering experience. Registered Professional Engineer in Ontario is preferred.
    • A degree or other education in Marketing will be given preference with a minimum of five years sales or marketing experience in commercial construction or industrial industry. An MBA is highly preferred.
    • Experience with budget planning, marketing plans, business reporting and large account management experience.
    • Experienced public speaker.
    • Excellent computer and software skills (including excel, word, power point, and project manager).
    • Experience with the following: Hydraulic Building System Solutions, Heat Transfer, Automation / Controls, Bid/Spec and Design Build Market Place, ERP Business Management Software, International or Export Sales and on Product Development Teams.
    • Ability to travel 20% to 30% of the time

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 


    China

    Sales Coordinator, Asia

    China, Beijing

    Position Summary:

    We are looking for an energetic individual seeking a challenging and developmental role as a Sales Coordinator in an existing organisation in Asia with an aggressive growth agenda. 

    This individual is to assist the Regional Sales and Business Development in supporting the Reps and the sales activities from pre-to post-sales support.

    The role allows the individual to learn and understand Asian customers and exposure to operational challenges with Asian customers and global Armstrong support teams.

    This position is based in Shanghai. The individual will - in the interim report to Commercial Leader for Asia.

    An attractive compensation package and career development opportunity awaits the right individual. 

    Key responsibilities

    Assist and support the Regional Sales and Business Development:

    • Ensure proper pre-order checks and accurate processing of orders
    • Work with Factory Customer Service (CS) to expedite orders and inquiries
    • Work with Factory CS and communicate with customer on delivery, Order status, payments, documentations
    • Work with Technical support (local and regional) to support Reps and customers on technical enquiries and proposal/bid support documentation
    • Support Sales and Reps with marketing materials requests
    • Liaise with Credit Manager regarding Reps account receivables
    • Liaise with Factory After sales support on warranty issue
    • Liaise with shipping department for customer order shipment and documentation

    Qualifications and requirements

    • Degree or Diploma in Business administration, Marketing, Industrial / Mechanical Engineering
    • Experience in Sales Coordination, Customer Service/Support role for min of 1-2 years; exposure to Industrial products/ pump industry experience is preferred
    • Good communication skills. English is a requirement
    • Ability to work independently, pleasant personality and a team player
    • Able to multi-task and work in a matrix organisation
    • Strong in use of Microsoft Office tools
    • Attention to detail, sense of urgency and personal drive essential for this job
    • Able to work on ad hoc evenings from home to liaise with Corporate HQ in Canada on follow up issues for Asia
    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruitchina@armstrongfluidtechnology.com

    Marketing Manager - China

    China

    Job Summary

    Under the direction of the Managing Director China, the incumbent develops and implements strategic direction and product portfolio such that Armstrong China team exceeds growth, sales and profit objectives as stated in the Company’s annual Budget and long range plans.

    The incumbent leads the product portfolio and, through interaction with sister divisions and customers, establishes the priorities of product development, new product launches, product promotion and pricing.

    Essential Functions

    1. Develops the Products portfolio and strategy to support sales and profit in conjunction with the Global Customer Solution Groups
    2. Sets objectives; supervises directly and indirectly, the development and implementation of the strategy.
    3. Develop and implement controls to maintain product sales and margin commitments. Monitors monthly, product sales and gross margin achievement.
    4. Establishes and monitors pricing strategy.
    5. Develops, recommends and monitors budgets, objectives and short and long range plan.
    6. Presents progress against budgets, objectives and plan in monthly business reviews and recommends and implements corrective action.
    7. Establishes and communicates product development objectives and priorities in conjunction with appropriate sales and marketing operatives inputs.
    8. Recommends Armstrong China A&P plans and expenditures.
    9. Develops or oversees the development of, and the maintenance of, all relevant training mechanisms, product literature, price lists and software, in support of the marketing mission.
    10. Responsible for competitive analysis ( pricing, products )
    11. Interacts with field selling matrix (i.e. Reps, Agents, RMs, OEMs, National Accounts, etc.) and provides support on a continual basis.
    12. Supports special projects as assigned.
    13. Manages, supports, motivates and develops the product teams
    14. Establishes strategic product alliances as appropriate.
    15. Contributes to the company’s overall marketing strategy.
    16. Presents the global brand to the China market.
    Education and Certification
    • Engineering degree
    • Marketing and branding training or degree
    • Six (6) years experience in sales/marketing applications/management
    • PC skills – Windows, Word, Excel etc.
    • International or Export Sales/Marketing experience
    • Knowledge of systems for commercial building and technical products
    • Three (3) years sales experience with HVAC, Plumbing and/or fires systems in commercial and residential buildings
    • Fluent in English and Chinese
    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruitchina@armstrongfluidtechnology.com

    Field Service Engineer

    China

    Main Purpose of the Role

    To ensure the highest standards of after sales service are consistently delivered to all our customers and partners by providing technical expertise and excellent customer service skills.

    To work together with our team of design, engineering, quality engineers and the field services administration staff to achieve the business objectives of the Company and our Customers.

    Principal Accountabilities

    1. To install, commission, repair, overhaul and service our products ensuring the quality of work meets or exceeds agreed standards and that all standard procedures are followed.
    2. To offer the highest standards of customer service by being attentive to individual customer’s requirements and ensuring a pro-active, efficient and effective response to customers’ needs.
    3. To investigate and fault find the DDC and PLC based control systems within our product range.
    4. To complete concise and accurate reports on work carried out on site and to complete all other job related paperwork accurately and on time.
    5. To maintain an up-to-date knowledge of the Company’s product range in order to be able to offer or promote alternative equipment or services to the customer and to note whilst on site any other equipment the Company may offer its services for.
    6. To identify elements of our products, services or working practises that could be improved.
    7. To assist the company by producing clear internal reports relating to product failures working with the technical team to perform on site evaluation.
    8. To actively develop your skills and technical knowledge including taking part in on or off the job training.
    9. To be fully conversant with and responsible for safe working practises in accordance with current Health and Safety legislation.
    10. To observe all ISO 9001 and ISO 14001 requirements.
    11. To pro-actively communicate and work with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
    Qualifications and requirements
    • Must be fluent in English and Mandarin languages
    • Experience in mechanical and electrical engineering.
    • A current and valid CSCS card or industry equivalent skills card.
    • A good knowledge of pumps and in particular the Company’s products.
    • A driving licence is essential.
    • Excellent customer service skills.
    • Excellent communication skills.
    • The ability to write reports/complete paperwork accurately and legibly.
    • The ability to work with minimal supervision in the field.
    • Self motivation and commitment to achieving high standards of quality and efficiency.
    • A pro-active and flexible attitude.
    • PC literate although additional PDA training will be offered
    • The role requires attendance at meetings both on and off site for and on behalf of the Manager and the Company.
    • The role will on occasion require you to work away from home for short periods, staying in designated accommodation as and when required, this may also include overseas works
    • You will also be required to be available on a call out basis as and when reasonably required. 
    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruitchina@armstrongfluidtechnology.com

    India

    Senior Engineer – Strategic Sourcing

    Bangalore, India

    Position Summary

    The Senior Engineer – Strategic Sourcing will be a part of the global sourcing team of Armstrong Fluid Technology based out of Bangalore in their India corporate office & will be responsible for quality, delivery, cost efficiency, safety and sustainability of various commodities mainly iron, sand casting and other metals supply throughout the product lifecycle on a global level.

    Some Key Responsibilities

    • To technically review product selections, evaluate supplier quotations, and validate compliance to engineering specifications.
    • To identify and communicate the commercial value of technical alternatives to help drive best value solutions that meet the intent of engineering specifications.
    • In depth understanding of product cost modelling and structure.
    • To compose and execute comprehensive supply agreements that are mutually beneficial, and provide company a competitive market advantage.
    • Strong negotiations and expertise in RFQ & RFI management.

    Qualifications/Requirements

    • Minimum: Bachelor’s Degree in mechanical engineering or other relevant discipline
    • Total 6-8 years of experience. Minimum 4 years of experience with particular focus in sourcing of sand castings & machined parts.
    • Knowledge of casting supply data base & experience of the commodities castings and other metals is an advantage.
    • Good oral and written communication skills, supplemented by strong organizational skills.
    • Knowledge on APQP & PPAP documentation
    • Knowledge of process capability study and MSA
    • Knowledge on disciplined problem solving techniques
    • Drawing reading and GD&T interpretation per ASME Y14.5
    • Estimation of part and tooling cost
    • Support design review and ECO implementation process at suppliers
    • Search, review and approve manufacturing models/drawings in PDM.

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruitindia@armstrongfluidtechnology.com

     

    Test Engineer – Controls

    Bangalore, India

    Position Summary

    Reporting to the Team Leader, the Test Engineer will be responsible for the testing, analysis of test results, development and implementation of test standards/procedures and documentation of test results for Armstrong’s controls products. 

    Some Key Responsibilities

    • Design and develop tests methods, procedures to verify the programmable logic control products against the SOO
    • Modify test procedures to suit new products
    • Generate all documentation related to design and production level testing
    • Work closely with developers as required in various phases of product development life cycle
    • Support root cause and corrective action activities
    • Support transition to in-house manufacturing or suppliers 
    • Provide guidance and work instructions for test technicians for production level testing
    • Safety - perform job functions in a safe manner, know & follow established job specific and facility wide safety, health procedures and rules. And to bring safety and health issues, unsafe acts, and safety suggestions to Manager’s attention.

    Qualifications/Requirements

    • 3 to 6 years’ experience in testing of PLC products and panels
    • Experience with PLC, HMI programming required.  Experience with CAREL, SIEMENS, Tridium Niagara is preferred
    • Onsite commissioning experience is preferred
    • Bachelors in Electrical and Electronics/Communication
    • Ability to read and understand hardware requirement documents and schematics 
    • Understanding of Motors, VFD’s, Sensors and Valves is required
    • Exposure to different standards / certification used in PLC programming, switch gear design, panel design, instrumentation etc. 

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruitindia@armstrongfluidtechnology.com

    United Arab Emirates

    Design Envelope Technical Sales Support Engineer

    Dubai, UAE

    Education: 
    • University Engineering or College technical degree is preferred
    • Equivalent industry experience will be considered. 
    • Experience 5-10 years

    Some Key Responsibilities:

    • Establish working relationships with largest Market Movers (Consulting engineers, Building Owners/Managers, ESCOs, Service & Retrofit providers) in District to drive Armstrong specifications for Chilled Water plant optimization retrofits, pumps, valves and controls for Chilled water mechanical HVAC systems.
    • Work collaboratively with Armstrong Regional Sales Managers and Rep organizations
    • Consulting Engineer responsibilities:
      • Training on selection tools
      • Driving Specification towards Design Envelope Solutions for pumps, booster systems, controls, and retrofits.
      • Winning & Closing projects with owners and contractors in collaboration with other Armstrong Regional Sales Managers
      • Execute DE Symposiums
    • Building Owner and Manager responsibilities:
      • Establish long term relationships with large owners and managers from top to bottom
      • Driving Building Owner specifications for retrofits, energy optimization and new construction
      • Join & participate in local ASHRAE activities
      • Establish long term relationships with Owner partners: and drive Design Envelope Solutions.

    Skills:

    • Application expert in mechanical chilled water HVAC plant systems
    • Ability to design new and modify existing CHW plant systems for energy optimization
    • Consultive Selling & relationship skills to drive specifications with owners, consulting engineers and contractors
    • Excellent communication skills for internal & external collaboration
    • Equitable decision taker
    • Good presentation and training skills
    • Language: English and Arabic a must

    Geographic responsibility:

    • Based in Dubai, UAE
    • Area covered (as needed) will be Middle East & Africa.  Middle East covers GCC region.

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruituk@armstrongfluidtechnology.com

    United Kingdom

    Internal Sales Engineer

    Manchester

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    Main Purpose of the Role

    To provide a technical, internal sales service to customers and colleagues, thereby providing excellent levels of customer service and meeting the overall business objectives of the Company. 

    Principal Accountabilities

    1. To prepare quotations to customer’s specifications using the relevant computer software and technical documentation within required timescales.

    2. To provide technical assistance to customers including recommendations for Armstrong product & systems using the USP’s. 

    3. To provide technical support to external sales engineers and following up queries and enquiries as required.

    4. To liaise with members of other Company departments as and when required in order to resolve customer queries or progress customers’ requests.

    5. To provide customers with the highest standards of customer service.

    6. To utilise existing Engineering knowledge to gain knowledge of Armstrong products and services.

    7. To actively develop your skills and technical knowledge including taking part in on or off the job training.

    8. To actively promote and support ISO9001 and ISO14001 quality/environmental qualifications as appropriate

    9. To pro-actively communicate and work with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.

    This is a summary of the key roles and responsibilities of the post and is not intended to be an exhaustive list. The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.

    Qualifications/Skills/Knowledge/Attributes

    • HNC or Degree in Mechanical Engineering & relevant Engineering experience
    • High degree of fluency in P&I drawings in mechanical/HVAC applications
    • Technical product knowledge of the companies’ product range
    • Knowledge of control systems beneficial
    • Quotation & Sales experience advantageous
    • Knowledge of control systems beneficial
    • Competent in IT skills
    • Excellent communication skills
    • Excellent customer service skills
    • The ability to acquire, interpret and understand technical information
    • The ability to input data/complete paperwork accurately and legibly
    • To well as an individual and as part of a team
    • Self motivation and commitment to achieving high standards of quality and efficiency
    • A pro-active and flexible attitude

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    TEMPORARY Sales Support Analyst

    Manchester

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    Main Purpose of the Role

    To provide support to our external sales team in drafting quotations and offering support within our aftermarket department. 

    Principal Accountabilities

    1. To prepare quotations to customer’s specifications using the relevant computer software and technical documentation within required timescales.
    2. To provide support to external sales engineers and following up queries and enquiries as required.
    3. To liaise with members of other Company departments as and when required in order to resolve customer queries or progress customers’ requests.
    4. To provide customers with the highest standards of customer service.
    5. To actively develop your skills and technical knowledge including taking part in on or off the job training.
    6. To actively promote and support ISO9001 and ISO14001 quality/environmental qualifications as appropriate
    7. To pro-actively communicate and work with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.

    This is a summary of the key roles and responsibilities of the post and is not intended to be an exhaustive list. The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.

    Qualifications/Skills/Knowledge/Attributes

    • Knowledge of control systems beneficial
    • Quotation & Sales experience advantageous
    • Knowledge of control systems beneficial
    • Competent in IT skills
    • Excellent communication skills
    • Excellent customer service skills
    • The ability to acquire, interpret and understand technical information
    • The ability to input data/complete paperwork accurately and legibly
    • To well as an individual and as part of a team
    • Self motivation and commitment to achieving high standards of quality and efficiency
    • A pro-active and flexible attitude

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Field Service Engineer (London Area)

    London Area

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    Main Purpose of the Role

    Reporting To: Field Service Manager 

    To provide service support in and around the London area, outside of this area if required in terms of maintenance, repair, commissioning, warranty investigations and service related surveys of all Armstrong products

    Principal Accountabilities

    • Performing field service activities in line with daily operations planning including the tasks in a timely, professional and cost effective manner.
    • Compiling and issuing professional, accurate and detailed reports of said activities to present to both our clients and the business.
    • Maintaining company standards, professionalism, integrity, equipment and appearance always.

    This is a summary of the key tasks and responsibilities of the post and is not intended to be an exhaustive list.  The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.

    Qualifications/Skills/Knowledge/Attributes

    • Core electrical and electronic skills (apprenticeship trained NVQ/Diploma)
    • Mechanical appreciation and ability with willingness to learn new skills
    • Understanding of HVAC principles and environments/associated equipment
    • Flexibility as hours will vary drastically
    • Professional, personable character with strong integrity comfortable working alone and as part of a small team.
    • Good electrical, electronic, mechanical and hydraulic fault finding skills with the ability to react to situations effectively (sourcing parts or alternatives from site).
    • Good written and IT skills
    • Health and safety awareness
    • Full UK driving licence (preferably clean)
    • Must be willing to undergo a CRB check.

    Additional Information

    • Must be based in or just outside the M25

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Sales Area Manager

    Germany

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    ­­­­­­­­­­­­­­­­­­­­­­­­Job Summary:

    Reporting to the Regional Sales Manager – Continental Europe Sales

    Working within the European sales organization, the Sales Area Manager will be given the responsibility for the sales development and growth in its specified territory.  The company operates within the building services sector with a strong emphasis on fluid based capital equipment sales. This role requires a strong focus on large commercial and industrial applications with a sales process underpinned by energy saving and energy retrofit.   

    Key Responsibilities:

    • Opportunities development, seeking potential clients and validating viable business leads.   
    • Building a strong sales pipeline and achieve sales conversion rate target.
    • Visit clients and engage in the design process to obtain specifications in large commercial and industrial projects.
    • Managing the bid process to ensure remittance of high quality value based proposal. 
    • Editing visit reports and feeding back market trends and evolutions
    • Interacts with Company marketing dept. to develop commercial initiatives.
    • Performs internal and external training and participates in presentations and trade shows.
    • Assists in preparation of daily/quarterly/annual reports as required by Supervisor.
    • Maintains customer and competitor records.
    • Communicate clearly, (both written and verbal), in English & German, both externally, (i.e. with Customers, Agents & Reps.) and internally within Armstrong. 

    Candidate Attributes:

    We are looking for a highly motivated individual who is a self-starter and can operate autonomously with its day-to-day tasks. Candidates with a strong knowledge of fluid management in cooling and heating systems will be preferred.  There will be regular exchange around hydraulic system design and a good grasp of PID schematic is essential.  A strong knowledge and a good contact network around district energy projects will be high on our priority list.

    Education:

    • University degree or college diploma in mechanical engineering would be ideal but not essential. A commercial professional with a strong experience in the commercial building sector and a good all-round knowledge of industry dynamic will be looked upon favorably.  

    Experience And Background:

    • Minimum 5 years’ design, sales or service experience in the HVAC industry. System knowledge essential.
    • Strong interpersonal, leadership, and organizational skills.
    • Language fluency in both German (written and spoken) and English is a requirement
    • PC skills are essential, primarily in AutoCAD, Solidworks, Microsoft Outlook, Excel, PowerPoint and Word.

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Service Scheduler/Planner

    Manchester, UK

    Service department Administrator, (Temporary Maternity Leave cover).

    The role involves, but not limited to:

    • Review and processing of customer orders
    • Processing work orders
    • Planning and scheduling the work of our service engineers
    • Ensuring engineers have all the information/equipment they need to carry out work effectively.
    • Dealing with departmental queries
    • Assist in control & monitoring of departmental KPI’s.

    Candidates must have:

    • Appropriate qualification and/or significant experience as the ability to learn about and understand our products is key to this role
    • Excellent customer service skills
    • Experience of planning, organising, scheduling, preferably in a Service related industry
    • Good attention to detail
    • I.T literate
    • Ability to remain calm under pressure in a busy environment

    The company offers the opportunity to play a key role in the team which will be involved in expanding our service operation, 37.5 hours a week, 25 days’ holiday (in addition to statutory days) per year.

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    3D SWX Design Engineer/Technician

    Manchester, UK

    Role Summary

    Reporting directly to Projects and Engineering Manager, this position’s responsibility is to lead a team of CAD Engineers and to ensure success of upgrades and development of software systems and procedures.

    Principal Accountabilities

    • Production of Solidworks 3D models from initial conceptual designs
    • Maintenance of drawing register and CAD filing system
    • Maintenance and updating of 3D part library
    • Issue of drawings in accordance with company QA system
    • Prioritising CAD work flow and scheduling to meet project timelines
    • Continuous improvement of Lean objectives/targets
    • BIM
    • Keeping abreast of legislation
    • Keep up to date with 3D CAD market/world to include new software/updates/procedures
    • Adherence to ISO 9001, ISO 14001 and other National Standards

    Main Responsibilities

    • Accurate and on time completion of models and drawings
    • Preparation of 2D Auto CAD and 3D drawings
    • Preparation of detailed fabrication sketches, BOM, weight calculations and production information
    • Liaison with Production Team to produce as fitted drawings
    • Developing the 3D model library
    • LEAN principles and application into engineering models/drawings

    Qualifications/Skills/Knowledge/Attributes

    • Previous experience of 3D CAD
    • Knowledge of Mechanical Building Services an advantage
    • Ability to work on own initiative but also be a key member of a team
    • Computer literate

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to gmctavish@armstrongfluidtechnology.com

    Electrical Project Engineer

    RMI Pressure Systems Ltd

    Main Purpose of the Role

    To work within the overall Engineering Team and to contribute strongly to the design, development, programming, pre-sales and support of new and existing products and systems with an emphasis on Mining and Industrial applications, such as the Oil and Gas market.

    To be responsible for the automated test rigs at the Manchester facility

    The role is based in Manchester, but will require travel to other countries where RMI product is being marketed and/or sold. 

    Principal Accountabilities

    The design of electrical and control systems for new and existing products and systems. Constantly review the market for new and improved controls and instruments appropriate for our products and development.

    Essential Experience  

    • Associated electronic / electrical controls and design
    • Good application knowledge of PLC-based control systems. Siemens and Allen Bradley preferred
    • Good knowledge of commonly-used communication protocols, in particular Industrial Ethernet.
    • Extensive industrial experience with high pressure equipment
    • Electrical Design experience using at a minimum AutoCAD, but preferably an electrical design package - ideally Solid Works Electrical.
    • Control panel design including component specification.
    • Creation of bill of materials
    • Knowledge of Variable Speed Drive technologies and applications, ideally up to 500 kW. Siemens, Danfoss and Allen Bradley preferred

    Desirable Experience

    • Knowledge of MA, ATEX and NEC requirements for Electrical Hardware (Explosion proof and Intrinsically Safe) coupled with mining, and oil and gas industry experience.
    • Experience of working successfully in small, mixed-discipline engineering teams.
    • Understanding of relevant international engineering standards, including IEC, CE & BS.

    Qualifications/Attributes

    • Degree or equivalent in a relevant subject.
    • Good communicator, particularly in technical areas to ensure an effective dialogue with engineers and managers – both within the Company and with Customers/Suppliers.
    • Remote liaison with multi-discipline engineering teams.
    • Travel within the UK as well as abroad.
    • Strong problem solving skills.
    • Motivated and enthusiastic.
    • Committed to a quality culture and continuous improvement.
    • Good project time management.
    • Able to calculate control panel power consumptions.
    • Understanding of voltages and frequencies in other countries.

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    United States

    Customer Service Manager

    Toronto, Ontario, Canada OR North Tonawanda, NY USA

    Job Summary:

    Reporting to the Commercial Director, USA Sales, the incumbent will maintain all aspects of customer service including responding to incoming calls, order entry, follow up, ability to resolve problems, and communicating customer needs to all departments. Additionally, the incumbent is responsible for the supervisory aspects of the department including training, leadership, departmental reports, employee engagement and direction for USA Customer Service Representatives.

    Some Key Responsibilities:

    • Maintains records of approved customer contracts to ensure accurate processing of orders.
    • Provides immediate documented response to customer inquiries.
    • Initiates Sales RGA’s, following the established procedures.
    • Follows established policies and procedures.
    • Maintains customer data.
    • Processes customer change orders and notifies the appropriate departments.
    • Enters and acknowledges customer orders.
    • Maintains a current regional order backlog.
    • Expedites orders and inquiries.
    • Liaises with Credit Manager regarding new and/or blocked accounts.
    • Provides departmental KPIs for monthly distribution review.
    • Holds weekly departmental flip chart meeting.
    • Provides forecast for projected monthly shipments to Financial Analyst

    Additional Responsibilities:

    • Performs various departmental assignments as required.
    • Makes recommendations to the manager relating to method improvement and cycle time-  reduction.
    • Responsible for establishing goals and objectives for the customer service group.
    • Analyzes customer feedback for continuous improvement.
    • Provides overview of Customer Service department and training for new channel partners.
    • Attends meetings with channel partners as requested

    Education:

    • College degree or equivalent.

    Experience And Background:

    • Strong customer service skills
    • Excellent ability to multitask
    • Ability to work independently and as part of a team
    • Order entry experience
    • Must be able to prioritize workload
    • Superior computer skills
    • Minimum 5 years customer service experience
    • Minimum 2-3 years customer service supervisor experience
    • Ability to travel to the across the United States of America, up to  40% of the time

      If this sounds like you, apply today! Resumes to go to:
      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

       

      District Sales Manager - Commercial Design Build

      Los Angeles, CA Area

      Job Description

      Armstrong is a global leader in modern fluid flow innovation. On the strength of our superb manufacturing workmanship and acknowledged product reliability we have built a global base of dedicated customers. Our people are our source of strength and inspiration. In our day-to-day operations, we are guided by our core values of Community, Service, Learning and Innovation. Our global headquarters is located in Toronto, Ontario. With offices in Montreal, Quebec City, Burlington, North Tonawanda, Manchester, Bangalore, London, Birmingham, Shanghai, Sao Paulo and Buenos Aires, we have over 1000 employees globally and are growing rapidly. Named one of Canada’s 50 Best Managed Companies for five years in a row, we continue to serve as the benchmark for design, manufacturing and marketing of fluid-flow equipment applied in buildings, industrial processes, and infrastructure segments. Our products are internationally recognized for design efficiency, long service life and operating economy. Our project installations include the world's premier facilities from London England to Shanghai China, to Las Vegas Nevada. Our goal is to provide leadership to the industry, practical solutions to customer problems, and superior alternatives to conventional thinking.

      Job Summary/Basic Functions

      Under the direction of the Regional Sales Manager, manages the overall customer sales & channel activities in the assigned geographical region to achieve revenue growth and profit objectives for the Commercial Design Build segment. DSM CDB is expected to expand and develop the appropriate channels to ensure market coverage for Armstrong solutions to the commercial HVAC, commercial Plumbing, and Service marketplace, and to ensure Consulting Engineer, Mechanical Contractor and Building Owner coverage and support.

      Specific Duties/Essential Functions

      • Market coverage with appropriate channels to ensure segment growth, customer support, and the delivery of Armstrong Design Envelope Value Proposition.
      • Channel development to ensure market penetration, customer support, project winning, training, education and new customer acquisition to achieve sales objectives.
      • Responsible for Project Winning.
      • Direct engagement with regions top 10 projects.
      • Channel Playbook implementation for following markets - HVAC Commercial, Plumbing Commercial, Wholesale, Industrial, OEM, National Wholesale Catalogue, Repair, and Service.
      • Execute and Support Vertical Segment initiatives within Region.
      • Expansion of Service Dealer network & Service revenue growth.
      • Manage corporate programs within Region, such as: Service Dealer, Engineering Visit, DE Market Rally, Tier Training, Armstrong University, Hydronic School, and Fundamental Selling Skills.
      • Participates in monthly performance reviews as defined in the annual business plan and channel playbooks.
      • Interacts effectively with internal and external stakeholders and constituents.

      Preferred Qualifications/Education/Experience:

      • BS Mechanical Engineering
      • PE, LEED A/P a plus.
      • Proven experience selling in the HVAC market.
      • HVAC Chilled Water Plant & System Application Expertise.
      • Experience selling to consulting engineers and owners.
      • Minimum 5 - 7 years’ experience in sales management supervision.
      • Demonstrated PC proficiency with spreadsheets, word processing & presentation programs.
      • Work experience with Trane, Carrier or Daikin

      Required Experience:

      • Preferably resides close to the Los Angeles, CA area.
      • Is familiar with, or have sold in our specific industry (HVAC/Pump)

      Required Education:

      • Bachelor of Science Degree in Mechanical Engineering


      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

      Field Service Specialist

      North Tonawanda, NY

      Position Summary

      Responsible to provide superb customer service. You will interact with third party service reps and customers both on site and off site, working in a hands-on field service environment with a strong commitment to customer service. You will participate in development of the service organization as a key trainer to other service representative firms. You will advocate for the customer within the organization and provide feedback from the field and from customers to improve the products and processes. You will support the sale and delivery of parts and after-sales service programs.

      Some Key Responsibilities 

      • Maintain customer service relationship through customer phone support, on-site HVAC and control system commissioning.

      • Manage customer issue resolutions, maintenance of records and documentation of responses to customer inquiries.
      • Compile and review site commissioning/startup/warranty field reports for HVAC packaged systems.
      • Process/edit Service Warranty claims for processing through the Armstrong service management system.
      • Participate in the qualification of third part service representatives.
      • Present training seminars for regional representative and customers.
      • Analyze customer feedback for continuous improvement.
      • Assist in the handling of the returned goods process.
      • Liaise with engineering, technical support, project management, Sales and Marketing for product development activities and project specific initiatives.
      • Participate in the creation of new Service process maps, documents, forms and other elements important to this area of responsibility.

      Qualifications/Requirements

      • Mechanical/Electrical technologist diploma or Engineering degree.
      • Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage.
      • Must possess practical hands-on-field service experience in a commercial or industrial segment.
      • Five or more years of hands on Field Experience
      • Strong communication skills, both written and oral.
      • Superior computer skills, and experience with HVAC controls systems.
      • Ability to multi-task and work both independently or as a team.
      • Comfortable to travel to project sites outside of the GTA and internationally (10-20% of work load)
      • Required to speak both French and English fluently.
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

      Energy Engineer / Specialist – HVAC Systems USA Chiller Plant Optimization

      North Tonawanda, New York

      Job Summary/Basic Functions:

      • Develop market opportunities and organizational capabilities to succeed with ‘energy retrofit’ customer projects that employ Armstrong’s Systems Chiller Plant Optimization, including Controls Systems, HVAC Packaged Systems and Building Services.
      • Supports North American Regional Sales team network and third-party Sales Representatives in qualifying and closing project sales leads. 
      • Key targeted vertical markets: data centers, hospitality, health care, government, and facility managers. 
      • Works with District and Regional Sales Managers in developing the representative’s annual business plan and results. 
      • As a technical expert, the Energy Specialist furthers auditing, assessment, application qualification, operating knowledge and general understanding of chiller plant optimization opportunities, related to the “make market” energy upgrade initiatives.

      Specific Duties/Essential Functions:

      • Support and mentoring of the solution set for chiller plant optimization including capital equipment requirements and service contracts to North American vertical market customers
      • Apply methodologies to target/qualify service work, and ROI sales opportunities. 
      • A leader by example with long term project management understanding for the support of strategic sales cycles
      • Utilize optimization processes for energy upgrades, including; site audits, site energy analysis reports, base line auditing, explanation of installation and commissioning work scopes, working with site operators and management to assess customer fit, providing technical explanation of the functionality of the Armstrong solutions, convey the financial cost benefit articulations, and understand and research technical aspects of the chiller plant optimization opportunities.
      • Teamwork on customer project proposals and participation in strategic internal and customer events, meetings and tradeshows.
      • Supports regional sales teams with applications and customer value proposition challenges and questions
      • Support project management team with customer project order related issues when they arise.
      • Supports ongoing process to maintain service plan contracts with end users
      • Support the sales team building and managing the expanding business pipeline, on a project by project basis and macro planning level 

      Preferred Qualifications/Education/Experience:

      • Strong technical application knowledge of heating systems, cooling systems, and domestic water systems
      • Strong product knowledge of control systems, pumps, chillers, boilers and heat exchangers
      • Strong technical knowledge around the automation and control of variable speed devices.
      • Field Service, Account Management or Technical Sales experience with at least 10 years of HVAC industry-related field sales; at least 5 years of direct customer interaction experience.
      • Strong presentation skills to a variety of technical and business oriented audiences,
      • Strong business acumen to explain complex value selling concepts, understand and articulate the value-added proposition to the customer and channel partners
      • Experience with selling non-tangible services, such as; performance contracts, service plans, and energy audits.
      • College or University degree with emphasis on Engineering.
      • Preference for LEED accreditations and equipment operator training, service, and formalized large account sales training.
      • Self-aware, confident, professional and engaging interpersonal skills
      • Persuasive and clear communication, presentation and sales skills
      • Ability to work as part of a larger team and independently while not losing track of objectives
      • Demonstrated strategic understanding of the ‘Big Picture’ and commitment to the sales tools/process
      • Willingness to travel, approximately 50%
      • Advanced PC literacy
      • Quick learner and an inquisitive mind
      • Strong problem solver,
      • Strong ability to challenge the status quo where market data suggests the need
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to <a href="mailto:recruitusa@armstrongfluidtechnology.com?subject=Energy Engineer / Specialist – HVAC Systems USA Chiller Plant Optimization - North Tonawanda, New York">recruitusa@armstrongfluidtechnology.com

      Regional Sales Manager – California (Wholesale Parts and Distribution)

      California USA (Los Angeles, CA Area)

      Job Summary/Basic Functions:

      Under the direction of the Sales Development Manager – Wholesale / Parts Distribution, the incumbent manages the overall sales activities in the assigned geographical region focusing on distribution customers, including company wide sales and profit objectives. Is responsible for the communication and implementation of all general sales policies and procedures to the distribution network, which includes plumbing/heating & controls wholesalers, pump supply and motor repair facilities (Parts/Service). The Sales Manager is responsible for expanding the market position in the assigned geographical territory and provides input relative to the formation and improvement of the organization’s sales and marketing plans.

      Specific Duties/Essential Functions:

      • Responsible for planning adequate territorial coverage to ensure regular visits to Customers, as well as prospecting for new Customers with the objective to achieve sales targets.
      • Manages call efficiency through effective routing, maintaining travel expenses within budget, and adequate pre-call preparation.
      • Assists Customer and appointed Representatives in the broadening of their sales mix through education and technical seminars.
      • Interacts with Representative and National Accounts to form strong Armstrong alliances.
      • Responsible for the expansion of Parts revenue and capabilities through Regional Learning Sessions combined with the promotion of all appropriate marketing support tools.
      • Negotiates and establishes plan(s) of action, sales quota levels, inventory levels, and markets served by our Customer and Representatives.
      • Develops, trains, motivates, and supervises the distribution network within the assigned region.
      • Responsible for developing a distribution network throughout the entire region that covers only the Wholesale, Parts/Service. Will communicate and cooperate with the Sales Manager(s) assigned in a given region that includes the following markets: Commercial Design/Build, Plumbing/Fire Commercial, Industrial, Public Utilities, OEM/National Accounts.
      • Manages all corporate sales programs, as defined in the annual Sales & Marketing Plan.
      • Analyzes the capabilities of our distribution network through the use of Rep Profiles, and monitors monthly sales volume to insure appropriate sales performance is achieved to the agreed budget.
      • Administers weekly communication to both the distribution network and the Sales Development Manager on the activities in the marketplace.
      • Assists in the training and development of all channels of distribution on a broad range of sales and marketing topics such as: product feature and benefit presentations, technical presentations, fundamental selling skills with emphasis on product application at the Contractor level.
      • Provides monthly, quarterly, and annual performance reviews in accordance with Armstrong guidelines, as defined in the annual sales plan.
      • Interacts with inter-company departments as appropriate to insure a high level of Customer satisfaction.
      • Participates in local, regional, and national trade shows and associations.
      • Maintains sales records in accordance with company guidelines.

      Preferred Qualifications/Education/Experience:

      • BS Degree in Mechanical Engineering
      • Experience working with wholesalers
      • Minimum five (5) years’ experience in sales management supervision in the plumbing/heating wholesale industry.
      • Proven experience selling in the HVAC market
      • Demonstrated strong existing plumbing/heating wholesale relationships.
      • Overall PC proficiency with demonstrated skills using spreadsheets, word processing and presentation programs.
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

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