Careers

Canada

Application Engineer

Toronto, Canada

Job Summary:

This role is responsible for preparation and coordination of proposals for equipment including catalogued and engineered to order (ETO) plant packages which include: Heat Transfer packages, Pump packages, Boiler packages, Chiller /cooling tower plant packages, Control Systems and others as defined by the marketing program.

The Application Engineer must apply his/her proven ability to engineer and implement solutions that add value to our customers. Responsibilities also include but are not limited to, engineering of HVAC systems, customer support, equipment selection, proposal and quotation preparation, field service support and continuous improvement in customer satisfaction by providing superior customer service.

Essential Functions:

  • Application Engineering and Energy Audit analysis.
  • Pricing of HVAC Systems.
  • Value Engineering at the Pricing Stage.
  • Tender and quotation submission.
  • Input to and maintenance of the quote log.
  • Technical support for the sales team and other staff.
  • Handover to project execution team upon receipt of approved PO or contract.
  • Monitor and maintain company KPI’s for quotation response and process.
  • Adherence to ISO 9001, ISO 14001 and other National Standards.
  • Interpretation of bid specification and application requirements.
  • Requesting all additional information as required for a complete proposal.
  • Issuing all cost requests to third party vendors of sub-assemblies.
  • Estimating all costs using the most the current costing tools.
  • Integration of all information for the assembly of a complete price proposal.
  • Identification and presentation of technical and commercial exceptions needed for the proposal.
  • Review of the draft proposal with sales, marketing and factory representatives to ensure an aligned bid strategy.
  • Proper documentation of any extra cost items (examples: travel, documentation, manuals).
  • Documenting of the sourcing plan, estimated costs, and any “cost plus” price calculations.
  • Inclusion and presentation of escalation clauses for long lead time projects.
  • Integration of special commercial terms (progress payments, etc.) for high risk exposure projects.
  • Selling price calculation in accordance with company pricing policy.
  • Proper filing and tracking of the issued proposal (documents, price, terms, cost information, and details of RFQ).
  • Utilization of standard catalogued packages as the basis for proposals, or for ETO applications (using the modified standard catalogued packages as the basis for the proposal).
  • Incorporation of specific escape clauses and technical exceptions / alternatives as deemed necessary by the finance or marketing department.
  • Circulation of large proposals to the proper corporate authority to execute such offers.
  • Development and communication of delivery milestones to customer.
  • Routing and filing of drawings and functionality approvals.
  • Can be responsible for coordination of package equipment delivery, materials, service and training logistics.
  • Interact with Company marketing managers to provide feedback on new product initiatives.
  • Reports customer feedback to appropriate parties (sales managers, customer service) to enable customer service improvements.
  • Supports special projects as assigned by supervisor/management.
  • Other duties as assigned.

Qualifications/Requirements

  • University or College degree from a mechanical engineering or equivalent industry experience.
  • Minimum 5 years of experience in the HVAC related industry with strong HVAC Systems product knowledge.
  • Strong interpersonal, leadership, and organizational skills.
  • PC literate; emphasis on Microsoft Suite products. Outlook and project management software experience an asset.
  • Minimum 4 years specification review and proposal creation experience.
  • Experience with projects of significant complexity and over $700,000 in project cost.

 

Sound like you? Send in your resume application today!

To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

 

Process and Manufacturing Engineer

Toronto, Canada

Job Summary:

Responsible for: 

  1. Develop and implementation of assembly process: Material flow, lean principles, assembly and test cells concepts
  2. Improving the product design and quality to satisfy the Customer requirements.
  3. Improving the quality & control of SAA drawings and engineering documents.
  4. Improving the productivity, manufacturing processes, and service of SAA products.
  5. Reporting directly to the Plant Manager

Essential Functions:

  1. Management of industrial / manufacturing engineering projects for process improvement including manufacturing, assembly, testing to improve productivity and reduce cost.
  2. Investigating and implementing product improvements that impact quality, productivity and service.
  3. Daily operations, solve production problems: including technical, material, routings, manufacturing processes and engineering.
  4. Daily support for QA & manufacturing including disposition & reporting of NCNs.
  5. Trouble shoot and conduct root cause analysis for manufacturing issues and implement corrective action plans to prevent the recurrence.
  6. Review and approval of sourced parts, drawings & inspection reports.
  7. Review and approval of first article inspection reports for parts machined in-house.
  8. Facilitating the processing of engineering action requests, changed drawings, preparing and distributing Engineering Change Orders.
  9. Review Production standards and ensure timely updates within Armstrong’s ERP (BAAN /INFOR LN) systems.
  10. Identify and proactively raise organizational issues and trends; recommend alternatives for improved effectiveness.
  11. Initiate manufacturing process continuous improvement and Kaizen activities
  12. Responding to Customer’s and Warranty inquiries. Analyzing failures and executing corrective action plan.

Additional Responsibilities:

  1. Performs other Engineering duties as assigned.
  2. Work with internal company departments and external suppliers/customers to ensure a productive business is maintained.
  3. Responsible for care of variety of materials and experimental products.

Education & Qualifications:

  1. University or college degree in Mechanical, Industrial or Manufacturing Engineering.
  2. Could be registered as a Professional Engineer in Ontario (PEO).

Experience Background:

  1. Excellent knowledge of lean manufacturing, material flow, assembly processes and layouts
  2. 5 year’s related engineering experience.
  3. Ability to organize and manage multiple priorities.
  4. Experience in working with an ERP (Such as Bann /INFOR LN ) for Bill of materials ,Routings ,Configuration follow up  Knowledge on ERP implementation experience ( Baan /INFOR LN )
  5. High level of proficiency utilizing Solidworks
  6. Computer literate.
  7. Strong interpersonal, leadership, and communications skills required.

 

Sound like you? Send in your resume application today!

To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

 

Global Marketing Manager - Service

Toronto, Canada

­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary:

Reporting to the Global Director, Service and Parts, the Global Marketing Manager will be the key contributor and leader of marketing development and implementation of both the strategic and tactical elements of the marketing plan.

A self motivated marketing professional is required who can navigate multiple stakeholders and demands and will thrive on the opportunity to shape and build a new business inside an established 80+ year old HVAC organization.  Focus will be on:

  • introducing ‘new to industry’ IoT services to supplement our physical products
  • successfully building our traditional parts business and
  • establishing Armstrong as a key player in Energy Performance and Energy Upgrade markets. 

The position requires a person with the full competencies of marketing, including, market research, quantitative analysis, strategy development, abstract product development, price optimization and expertise with creative communications.

Some Key Accountabilities:

  • Explores, researches, strategizes new and existing market segments for market & product development opportunities and creates business cases for new “market” initiatives.
  • Participates in company strategy development activities and vertical market initiatives.
  • Leads and coordinates product development, especially the new suite of new services, both those delivered ‘online’ as well as traditional on-site services.
  • Executes marketing management activities such as: product development, pricing, promotional plans, annual business plans, analyzes monthly financial P&L reports & bookings, and promotional campaigns.
  • Participates and engages with the various customer markets, sales organization supporting account selling initiatives, trains customer on sales tactics and product offerings. 
  • Actively participates in trade shows & conferences on marketing perspectives or as a public speaker.
  • Keeps abreast of industry trends and competitor information.

Qualifications/Requirements

The ideal candidate will bring:

  • 8-10 Years experience in developing and successfully promoting online services (experience from outside the HVAC industry would be welcome)
  • Experience building Lifecycle service models is desirable
  • Experience employing eCommerce platforms for automated sale and collection for both Services and physical products
  • 5-7 Years of experience in B2B marketing promotion of products or services to Institutional or Commercial Property markets
  • University business degree or other education in Marketing; an MBA preferred.
  • University or CET designation in Mechanical or Electrical Engineering or related field with a minimum five years technical or engineering experience. Registered Professional Engineer would be an asset
  • Experienced and engaging public speaker
  • Experience in key account management
  • Technical competency with the following: pumping, hydraulic building systems, heat transfer, automation and controls
  • Excellent computer and MS office suite of applications (Excel, PowerPoint, Word and Visio)
  • Ability to travel 20% to 30% of the time with most travel being inside North America

 

Sound like you? Send in your resume application today!

To apply for this exciting opportunity please email your application to gmctavish@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

 

Global Operations Manager - Service

Toronto, Canada

­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary:

This position will report directly to the Global Director of Service, the primary responsibility of this position is to establish, develop, and optimize Armstrong Fluid Technology’s global service operations and systems to ensure the Best in Class customer experience.

 

The right candidate must be a strategic thinker, good communicator and possess the ability to inspire and lead cross functional teams including: manufacturing, customer support, product development, finance, marketing and sales. This person will have strong leadership, teamwork, analytical and communication skills plus a demonstrated track record of customer advocacy and success in Building Energy  

Key Accountabilities:

  • Direct responsibility for Canadian Service operations and dotted line responsibility for other countries
  • Develop, orchestrate and implement consistent global service systems around (CRM, ERP, Asset Management, Centralized reporting, Contract Entitlement/SLA management etc.)
  • Build and manage Global Performance Management team and infrastructure
  • Define and implement consistent methodology, workflows, best practices and KPIs for service execution in regions/countries. This includes new and existing service offers
  • Participate in New Product Development initiatives and lead service delivery strategy for all new products
  • Lead global installed base tracking initiative in collaboration with internal and external stakeholders (channel partners).
  • Collaborate with internal stakeholders (Product Management, IT, Operations etc.) to ensure that Product Lifecycle data is updated.
  • Work with Service Marketing to update and/or develop new Lifecycle Management offers
  • Lead global Level 2 Technical Support team mandate
  • Lead development of new training content for End users and Channel Partner
  • Support Global Operation and Customers service on warranty determination and initial triage
  • Support legal teams as and when required on escalated litigious issues
  • Establish and maintain global guidelines for service delivery through partners

Experience

  • Minimum of 5-10 years experience in building and managing HVAC services operations team and infrastructure. Exposure at a global level would be an asset
  • Experience in building and/or managing a team to deliver Performance Management Services
  • Experience in leading and influencing cross functional team is critical
  • Strong technical knowledge of products and systems in the HVAC industry
  • Knowledge of Asset Management Systems and methodologies is highly desirable
  • Ability to read construction drawings, layouts and electrical, hydraulic schematics.
  • Ability to effectively present business information and respond to questions from groups of managers, channel partners, customer, and End-users

Education

  • University or CET designation in Mechanical or Electrical Engineering or related field with a minimum five years technical or engineering experience. Registered Professional Engineer would be an asset

 

Sound like you? Send in your resume application today!

To apply for this exciting opportunity please email your application to gmctavish@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

 

Customer Service Manager

Toronto, Ontario, Canada OR North Tonawanda, NY USA

Job Summary:

Reporting to the Commercial Director, USA Sales, the incumbent will maintain all aspects of customer service including responding to incoming calls, order entry, follow up, ability to resolve problems, and communicating customer needs to all departments.  Additionally, the incumbent is responsible for the supervisory aspects of the department including training, leadership, departmental reports, employee engagement and direction for USA Customer Service Representatives.

Some Key Responsibilities:

  • Maintains records of approved customer contracts to ensure accurate processing of orders.
  • Provides immediate documented response to customer inquiries.
  • Initiates Sales RGA’s, following the established procedures.
  • Follows established policies and procedures.
  • Maintains customer data.
  • Processes customer change orders and notifies the appropriate departments.
  • Enters and acknowledges customer orders.
  • Maintains a current regional order backlog.
  • Expedites orders and inquiries.
  • Liaises with Credit Manager regarding new and/or blocked accounts.
  • Provides departmental KPIs for monthly distribution review.
  • Holds weekly departmental flip chart meeting.
  • Provides forecast for projected monthly shipments to Financial Analyst

Additional Responsibilities:

  • Performs various departmental assignments as required.
  • Makes recommendations to the manager relating to method improvement and cycle time-  reduction.
  • Responsible for establishing goals and objectives for the customer service group.
  • Analyzes customer feedback for continuous improvement.
  • Provides overview of Customer Service department and training for new channel partners.
  • Attends meetings with channel partners as requested

Education:

  • College degree or equivalent.

Experience And Background:

  • Strong customer service skills
  • Excellent ability to multitask
  • Ability to work independently and as part of a team
  • Order entry experience
  • Must be able to prioritize workload
  • Superior computer skills
  • Minimum 5 years customer service experience
  • Minimum 2-3 years customer service supervisor experience
  • Ability to travel to the across the United States of America, up to  40% of the time

    If this sounds like you, apply today! Resumes to go to:
    To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

    Marketing Manager, Hydronics, Valves & Circulators

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary:

    Under the direction of the Director, Configured and Standard Building Products, the incumbent develops and implements strategic direction and product portfolio such that the High Volume Hydronics and balancing valve global businesses exceed growth, sales and profit objectives as stated in the Company’s annual Budget and long range plans.

    The incumbent leads the High Volume Hydronics and balancing valve product portfolios on a global basis and, through interaction with sister divisions and customers, establishes the priorities of product development and new product launches

    Some Key Accountabilities

    • Manages assigned personnel in concert with Company policies and procedures.
    • Develops the High Volume Hydronics and balancing valve products portfolios and strategies to support company wide sales and profit objectives; supervises, directly and indirectly, the development and implementation of the strategy.
    • Develops and implements controls to maintain High Volume Hydronic and balancing valve product sales and margin commitments; monitors, on a monthly basis, product sales and gross margin achievement.
    • Establishes and monitors global pricing strategy.
    • Develops, recommends and monitors budgets, objectives and short and long range plan
    • Presents progress against budgets, objectives and plan in monthly business reviews and recommends and implements corrective action.
    • Establishes and communicates High Volume Hydronics and balancing valve product development objectives and priorities in conjunction with appropriate sales and marketing operative’s inputs; recommends companywide High Volume Hydronics and balancing valve A&P plans and expenditures.
    • Develops or oversees the development of, and the maintenance of, all relevant training mechanisms, product literature, price lists and software, in support of the High Volume Hydronics and balancing valve marketing mission.
    • Responsible for competitive analysis (pricing, products)
    • Interacts with field selling matrix (i.e. Reps, Agents, RMs, OEMs, National Accounts, etc.) on a continual basis
    • Supports special projects
    • Establishes strategic product alliances and supports our sales organization in this product line
    • Contributes to the company’s overall marketing and business strategy.

    Qualifications/Requirements

    • Mechanical Engineering Degree and ideally a masters/MBA with a focus in Marketing
    • 6 years’ experience in sales and marketing management an asset
    • Strong interpersonal and organizational skills.
    • International or Export Sales experience.
    • HVAC product knowledge and systems knowledge.
    • Self-starter. Able to work independently.
    • PC literate. Must be fluent with Microsoft Word, excel and PowerPoint.

     

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Senior Full Stack Developer

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Position Summary

    As a Software Developer, you will be reporting to the IT Manager, Mobile & Web Development and will be responsible for engaging with our end-users to gather requirements and develop those alongside our development team. The successful incumbent must be comfortable with design patterns, creating quality code and TFS.  You must also have good communications skills.

    Some Key Responsibilities

    • Participate in Front-end and Back-end Development
    • Writing design and architecture documents for new projects
    • Providing estimates on work tasks
    • Coordinate work with team leads & colleagues
    • Participate in code reviews
    • Ensuring that the code you’ve written functions as designed by creating automated unit tests, which execute in our continuous delivery pipeline.

    Qualifications/Requirements

    • BS or MS in Computer Science or a similar discipline considered an asset
    • 5+ years of experience in .NET development for web applications
    • Expertise in the following technologies: AngularJS, CSS3, SCSS, HTML5, JavaScript and responsive web design
    • Strong programming skills/experience in the following are desired: .NET 3.5+, .NET Web API, .NET entity framework, TSQL, SQL SERVER 2008+
    • Experience in building REST APIs
    • Solid Knowledge of software architectural designs and patterns
    • Good understanding of Object Oriented Programming (OOP)
    • Experience in JS tests framework: Jasmine, Karma
    • Experience in Server side unit test framework: Nunit, Moq.
    • Experience in development methodologies like TDD, BDD.
    • High level English proficiency, both written and verbal.
    • Excellent analytical and problem solving skills required
    • Experience with Agile Methodologies
    • Experience with CI/CD tools such as Team city, Octopus and cloud platforms such as AWS is a great asset
    • Experience in Performance optimization, multithreading is an asset.

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Canada Regional Sales Enablement Center: Inside Sales Representative

    Toronto, Canada

    ­­­­­­­­­­­­­­­­­­­­­­­­­Job Summary/Basic Functions:

    Under the direction of the Inside Sales Supervisor, the Inside Sales Representative is responsible for facets of technical customer and sales support of Company products by applying his/her proven ability to implement solutions that add value to our customers and our Company. Responsibilities include but are not limited to strategic projects involving quotations, customer technical support, field service support, and achieving personal and group customer support objectives.

    Strives for continuous improvement in customer satisfaction by providing superior customer solutions.

    Specific Duties/Essential Functions:

    1. Aim to achieve “best in class” customer support and satisfaction. Responsible for the following functions: quotations, applications and equipment selection support, customer contact, support, and follow-up, field service support, and ACE and Armlink support within Company policy guidelines.
    2. Service client groups across Canada, this includes our direct sales and representative partners
    3. Assist in all related activities in customer technical support and takes ownership and responsibility for solving customer issues. Provides feedback to other departments as required and leads and/or participates in applicable Project Teams involving strategic initiatives and product development. Ensures that solutions are captured as a technical artifact on Armlink.
    4. Maintains customer and competitor records. Strives to constantly improve business agility and speed of response.
    5. Interacts with Company marketing operatives to provide feedback on initiatives.

    Preferred Qualifications/Education/Experience:

    • Degree from a Technical College program or a Bachelor of Engineering
    • Minimum of 1 years of sales, marketing or sales support experience
    • Strong analytical skills and experience with reporting and data analysis.
    • Strong knowledge of building mechanical system design and support
    • Proficiency in sales support systems
    • Ability to manage multiple projects at the same time in a fast-paced environment.
    • Technically capable, excellent communicator, and a desire to improve processes
    • Strong HVAC product knowledge, considered a plus

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 

     

    Marketing Manager- HVAC System & Automation

    TORONTO, ON

    Position Summary

    Reporting to the Director, Building System Solutions, the Marketing Manager will be responsible for all marketing functions for the HVAC Systems products within Building System Solutions- Customer Solutions Group. This position will be the key contributor and manager for marketing specific development and implementation of strategic and tactical elements of the marketing plan.
     

    Some Key Accountabilities

    • Coordinates and executes marketing management activities such as: product development, pricing, promotional plans, marketing development plans, annual business plans, analyzes monthly financial P&L reports & bookings, market specific launch and promotional campaigns.
    • Explores, researches, strategizes new and existing market segments for market & product development opportunities and creates business cases for new “market” initiatives.
    • Participates in company strategy development activities and vertical market initiatives.
    • Participates and engages with the various customer markets, sales organization supporting account selling initiatives, trains customer on sales tactics and product offerings.  Also works closely with the service department regarding after commissioning service plant and warranty management.
    • Lobby’s and participates in the development of industry standards, code requirements and keeps abreast of industry cost trends and competitor information.
    • Actively participates in trade shows & conferences on marketing perspectives or as a public speaker.

    Qualifications/Requirements

    • University or CET designation in Mechanical or Electrical Engineering or related field with a minimum five years technical or engineering experience. Registered Professional Engineer in Ontario is preferred.
    • A degree or other education in Marketing will be given preference with a minimum of five years sales or marketing experience in commercial construction or industrial industry. An MBA is highly preferred.
    • Experience with budget planning, marketing plans, business reporting and large account management experience.
    • Experienced public speaker.
    • Excellent computer and software skills (including excel, word, power point, and project manager).
    • Experience with the following: Hydraulic Building System Solutions, Heat Transfer, Automation / Controls, Bid/Spec and Design Build Market Place, ERP Business Management Software, International or Export Sales and on Product Development Teams.
    • Ability to travel 20% to 30% of the time

    Sound like you? Send in your resume application today!

    To apply for this exciting opportunity please email your application to recruit@armstrongfluidtechnology.com. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview. 


    India

    Engineer – Mechanical Design

    Bangalore, India

    Position Summary

    The Design Engineer applies proven abilities to the design of BSS projects as part of a multi-disciplined project team and as directed by the Project Manager. A project could consist of: Heat Transfer packages, Pump packages, Boiler plant packages, Chiller and Cooling Tower plant packages and Control Systems. These systems will be taken from concept design or specific customer requirements and delivered using computer aided design technology.

    Some Key Responsibilities

    • Understanding project scope and specification,
    • Developing 2D guidance drawings, 3D assemblies, sub-assemblies and details, associated manufacturing drawings, bills of material, calculations, purchase specifications, production information, test information, as-built drawings, etc…
    • Adherence to project milestone review and approval process
    • Adherence to project document control and filing procedures
    • Maintenance of parts library, templates and drawing office standards
    • Coordination of various services in one environment for optimum functionality, cost, buildability, serviceability and end of life.
    • Understanding of design for manufacture and the production of fabrication/shop drafting methods.
    • Site survey (when applicable)
    • Attend design/planning meetings with client when required
    • Preparation of accurate project design info to schedule, specification and company standards
    • Survey of finished solutions for as-built drawings
    • Participation in process improvement activity 

    Qualifications/Requirements

    • A technical qualification in a relevant engineering discipline is preferred.
    • Relevant experience in building services HVAC engineering and design.
    • Experience and / or formal training in 3D solid modelling on a recognised software platform.
    • IT literate, including Microsoft Office suite.
    • Experience of a Product Data Management (PDM) platform would be an advantage

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruitindia@armstrongfluidtechnology.com

     

    Engineer - Controls

    Bangalore, India

    Position Summary

    As an Engineer in Controls department you will be reporting to the Team Leader and matrixed to the Engineering team in both Toronto the United Kingdom. The Controls Engineer will support Service / Maintenance, New Product Development (NPD) and cross functional projects within established standard effort hours and meet quality metrics.

    Some Key Responsibilities

    • PLC/Controller programming on different platforms/tools for Armstrong products based on sequence of operation (SOO) and Flowchart inputs (PLC’s used are CAREL, Tridium, Siemens, Mitsubishi, Allan Bradley). HMI programming on different platforms/tools for Armstrong products with reference screens and guidance.
    • Ability to work on developing the documentation for controls products with guidance –SOO, Flow Charts, I&O and assist the service team in troubleshooting site issues with little guidance.
    • Understand the SOO and develop testing procedure so that it meets all specified requirements.
    • Produce the QC list to make sure the program meets all requirements as per the programing guidelines [editable, reusable, simple etc.]
    • Understand fundamentals of control system design and Automation.
    • Working knowledge of fundamental calculations.
    • Knowledge of Basic Science [SOM, Physics, Maths, Fluid Dynamics, Electromagnetism]
    • Good knowledge on working principle and able to size and select control components like – Motor, VFD, Valves, Sensors, Switch Gears, PLC and HMI.
    • Basic exposure to different standards / certification used in PLC programming, including: Switch gear design, Panel design, instrumentation etc. [UL, FM, CE, IEC, NEMA, CCC, IS], and capability to understand and follow Company / Dept. Standard Operating procedures.

    Qualifications/Requirements

    • BE/B-Tech / BSc in Electrical, Electrical and Electronics / Communication from a reputed Institute
    • In plant/Apprenticeship Training in Industry / Building Automation / Process Automation from a reputed Institute/Organization
    • 2 - 4 years’ experience with Min. 2 yr. in PLC and HMI Programming in a reputed Automation / Mfg. Company. HVAC experience is an added advantage.
    • Hands-on experience in PLC and HMI Programming using any of the standard Commercial PLC and HMI. CAREL PLC programming is an added advantage
    • Good understanding of PLC programming standards / best practices and should be capable to debug and test the programs.
    • Any certified training from reputed institute on PLC and HMI programming will be an added advantage.
    • Experience in Programming on Tridium platform for HVAC Automation Systems and BMS is an added advantage.
    • Good understanding on HVAC system components (VFD, Motors, Flow meters, DPT), Selection and Principle of working. 

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruitindia@armstrongfluidtechnology.com

     

    Test Engineer – Controls

    Bangalore, India

    Position Summary

    Reporting to the Team Leader, the Test Engineer will be responsible for the testing, analysis of test results, development and implementation of test standards/procedures and documentation of test results for Armstrong’s controls products. 

    Some Key Responsibilities

    • Design and develop tests methods, procedures to verify the programmable logic control products against the SOO
    • Modify test procedures to suit new products
    • Generate all documentation related to design and production level testing
    • Work closely with developers as required in various phases of product development life cycle
    • Support root cause and corrective action activities
    • Support transition to in-house manufacturing or suppliers 
    • Provide guidance and work instructions for test technicians for production level testing
    • Safety - perform job functions in a safe manner, know & follow established job specific and facility wide safety, health procedures and rules. And to bring safety and health issues, unsafe acts, and safety suggestions to Manager’s attention.

    Qualifications/Requirements

    • 3 to 6 years’ experience in testing of PLC products and panels
    • Experience with PLC, HMI programming required.  Experience with CAREL, SIEMENS, Tridium Niagara is preferred
    • Onsite commissioning experience is preferred
    • Bachelors in Electrical and Electronics/Communication
    • Ability to read and understand hardware requirement documents and schematics 
    • Understanding of Motors, VFD’s, Sensors and Valves is required
    • Exposure to different standards / certification used in PLC programming, switch gear design, panel design, instrumentation etc. 

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruitindia@armstrongfluidtechnology.com

    United Arab Emirates

    Design Envelope Technical Sales Support Engineer

    Dubai, UAE

    Education: 
    • University Engineering or College technical degree is preferred
    • Equivalent industry experience will be considered. 
    • Experience 5-10 years

    Some Key Responsibilities:

    • Establish working relationships with largest Market Movers (Consulting engineers, Building Owners/Managers, ESCOs, Service & Retrofit providers) in District to drive Armstrong specifications for Chilled Water plant optimization retrofits, pumps, valves and controls for Chilled water mechanical HVAC systems.
    • Work collaboratively with Armstrong Regional Sales Managers and Rep organizations
    • Consulting Engineer responsibilities:
      • Training on selection tools
      • Driving Specification towards Design Envelope Solutions for pumps, booster systems, controls, and retrofits.
      • Winning & Closing projects with owners and contractors in collaboration with other Armstrong Regional Sales Managers
      • Execute DE Symposiums
    • Building Owner and Manager responsibilities:
      • Establish long term relationships with large owners and managers from top to bottom
      • Driving Building Owner specifications for retrofits, energy optimization and new construction
      • Join & participate in local ASHRAE activities
      • Establish long term relationships with Owner partners: and drive Design Envelope Solutions.

    Skills:

    • Application expert in mechanical chilled water HVAC plant systems
    • Ability to design new and modify existing CHW plant systems for energy optimization
    • Consultive Selling & relationship skills to drive specifications with owners, consulting engineers and contractors
    • Excellent communication skills for internal & external collaboration
    • Equitable decision taker
    • Good presentation and training skills
    • Language: English and Arabic a must

    Geographic responsibility:

    • Based in Dubai, UAE
    • Area covered (as needed) will be Middle East & Africa.  Middle East covers GCC region.

    If this sounds like you, we want to hear from you today!
    To apply for this opportunity please email your application to recruituk@armstrongfluidtechnology.com

    United Kingdom

    Production Apprentice

    Halesowen

    Main Purpose of the Role

    To assist Fitters and gain a recognised mechanical qualification.

    Principal Accountabilities

    • Work to the instructions of Senior Fitter/Fitter
    • Installation quality
    • Health and safety of oneself and others
    • Adherence to ISO 9001, ISO 14001 and other National Standards

    Key Tasks

    • Assist with pipe work assembly
    • Carry out other tasks as directed by Senior Fitter/Fitter
    • Gain experience and skills with a view to advancement to Intermediate Fitter
    • Maintain good housekeeping standards adhering to 5S
    • Achieve NVQ Level 2 mechanical qualification

    This is a summary of the key tasks and responsibilities of the post and is not intended to be an exhaustive list.  The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.


    Qualifications/Skills/Knowledge/Attributes

    • Excellent time keeping and attendance
    • Good communicator
    • Hard working
    • Fast learner
    • Willing to undertake a qualification

     

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Administration Apprentice

    Halesowen

    Main Purpose of the Role

    To provide first class service to all customers and administrative support to the UK locations.

    Principal Accountabilities

    • Performance of day-to-day office administration activities
    • Enhance customer experience when visiting UK locations
    • Adherence to ISO 9001, ISO 14001 and other National Standards

    Key Tasks

    • To meet and greet customer both internal and external
    • To control incoming and outgoing mail ensuring all outgoing mail leaves on time to reach the last post
    • To organise travel and logistic arrangements for all staff and customers, obtain best prices and report on expenditure
    • To organise and control UK meeting room calendars/visitor parking spaces/lunch requirements and prep meeting rooms
    • To organise training, including upkeep of Training Plan, Tensor, Skills Matrix and electronic filing of certificates alongside Office Co-ordinator.  Obtain Training Course Evaluation Forms.
    • Chase outstanding PMP’s and IDP’s
    • To administer petty cash and log on spreadsheet

    • Maintain the filing of correspondence on a weekly basis and create project files as and when required
    • Ensure Site Maintenance spreadsheet is kept up to date and actioned
    • Log any photocopier issues via telephone and then log on Site Maintenance spreadsheet
    • Type documents for Managers/other members of the team as required (i.e. Project Meeting Minutes/Projects Planner)
    • To create O&M manuals as and when required and log on spreadsheet
    • Organise electronic and manual archiving for Halesowen office
    • Provide cover for the Office Co-ordinator when required
    • Ensure any sensitive information is kept private and confidential

    This is a summary of the key tasks and responsibilities of the post and is not intended to be an exhaustive list.  The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.


    Qualifications/Skills/Knowledge/Attributes

    • Excellent organisation and time management skills
    • Attention to detail
    • Ability to work on own initiative but also be a key member of a team
    • Excellent PC skills
    • Excellent oral and written communication skills
    • Be willing to undertake and Administration qualification

    Additional Information

    This is a full-time role, with 1 day per week college leave

     

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Apprentice Project Manager

    Halesowen

    Main Purpose of the Role

    To support the Project Managers in basic design, estimations and planning of individual projects required by our clients.

    Principal Accountabilities

    • To work to instruction of the Project Managers as tasks are given

    • Basic estimating and supporting the development of quotes in readiness for submission

    • Understand cost controls and procurement principles

    • Health and safety of oneself and others

    • Adherence to ISO 9001, ISO 14001 and other National Standards

    Key Tasks

    • Assist with Project Managers as required
    • Carry out tasks as directed by the Project Managers
    • Gain broad experience and skills with a view to developing as a qualified Project Manager – understand technical details, check for accuracy and confirm pricing
    • Support Project Managers on site survey tasks
    • Produce basic data sheets and initial design outlines for Project Managers
    • Maintain good housekeeping standards adhering to 5S principles
    • Produce basic work method statements for activities requested by the Project Manager
    • Produce first level CAD drawings where requested for checking
    • Follow work orders
    • Support the development of O&M manuals
    • Sample job costings to develop understanding
    • Support the progression and quality of projects
    • Apply an understanding of the environment when supporting the design of new products and procedures
    • Achieve the most appropriate Level 2 intermediate apprenticeship qualification to align to job role and future pathway

    This is a summary of the key tasks and responsibilities of the post and is not intended to be an exhaustive list.  The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.


    Qualifications/Skills/Knowledge/Attributes

    • Excellent time keeping and attendance
    • Ability to work in a team
    • IT literate
    • Willing to undertake further qualification commensurate with the role
    • Analytical, accurate and problem solving
    • Hard working and committed
    • GCSE’s grade B or above in English, Maths and a Science with a minimum of 4 GCSE’s
    • Interest in engineering design principles

     

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Commercial Boiler Service and Maintenance Engineer

    UK

    Location:

    Preference 50-mile radius Cambridge / Chelmsford area
    Consider 100-mile radius for suitable candidate.

    Minimum Qualifications:

    • Commercial ACS for service/ repair commercial boilers – Essential requirement
    • 5 years’ experience servicing boilers – Essential requirement

    Additional skills:

    • Electrical qualified.
    • Fault finding on control systems.

     

    45 hr week Monday to Friday
    Company Car / Van

    Sites will be local and throughout UK so must to be willing to work away 1-2 nights per week max 6 nights per month.

     

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    Mechanical Engineer – Fire

    Manchester

    ­­­­­­­­­­­­­­­­­­­­­­­­

    ­­­­­­­­­­­­­­­­­­­­­­­­

    Main Purpose of the Role

    To provide engineering and design expertise to the company’s existing and new core product range to ensure the highest standards of service to its customers.

    Principal Accountabilities

    • To provide engineering input including concept design and drawings, BOM structures, GA drawings and PDF construction.
    • Rationalisation of existing products and component parts.
    • Product improvements for lower material, lower cost and improved reliability.
    • To liaise with manufacturing and QA to provide support for changing customer requirements.
    • Provide support to the technical services functions.
    • To work closely with members of other departments, coordinating fast and accurate responses to ensure the highest standards of customer service. 
    • To be actively responsible for your own and others’ health and safety.
    • To support the department and the Company with ISO9001 and 14001 as needed.
    • To support the company with system audits for fire product – LPCB and FM
    • To assist the fire pump product manager to maintain FM and LPCB product approvals.
    • To actively develop your skills and technical knowledge including taking part in on or off the job training.
    • To pro-actively communicate and work with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.

    This is a summary of the key tasks and responsibilities of the post and is not intended to be an exhaustive list. The job may change over time to reflect the changing needs of the organisation, as well as the personal development of the post holder.

    Essential Experience 

    • Hydraulic and mechanical engineering design, preferably on rotating equipment
    • Creating and delivering innovative engineering solutions
    • Solid Works CAD skills to a good/high level

    Desirable Experience

    • Minimum of five years’ experience working in a design department or similar engineering environment.
    • Understanding of HVAC systems
    • Design of fire package systems
    • Understanding of variable speed drives and motors
    • Design to FM, LPCB and CE standards
    • Experience of a SAP or ERP system
    • Experience of PDM or data management system for document control

    Qualifications & Skills

    • Qualified to degree level in a relevant engineering discipline and have had experience working in a mechanical engineering department.
    • Excellent IT skills including 3D CAD, AutoCAD LT and Microsoft Office.
    • The ability to write reports/complete paperwork accurately and legibly.
    • The ability to plan and manage a varied workload and have a pro-active and flexible attitude.
    • Self motivation and commitment to achieving high standards of quality and efficiency.

    If this sounds like you, we want to hear from you today!
    To apply for this exciting opportunity please email your application to recruituk@armstrongfluidtechnology.com

    United States

    Field Service Technician

    Los Angeles, CA Area

    Job Summary:

    Responsible to provide field-based customer service, the US Field Service Specialist interacts with third party service reps and customers both on site and remotely, working in a hands-on field service environment with a strong commitment to customer service. Participates in development of the service organization as a key trainer to other service and sales representative firms, advocates for the customer within the organization and provides feedback from the field to factory QA, Engineering and Manufacturing to improve the products and processes and also support the sale and delivery of Armstrong products, service parts and building services.

    Key Responsibilities:

    • Manage customer issue resolutions, warranty transactions, maintenance of records and documentation of responses to customer inquiries.
    • Conduct on-site system startups for DE products, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance.
    • Analyze customer feedback for continuous improvement.
    • Liaise with engineering, technical support, project management, Sales and Marketing for product development activities and project specific initiatives.
    • Participate in the creation of new Service process maps, documents, forms and other elements important to the structure of the US Service organization.

    Specific Duties/Essential Functions:

    • Timely and professionally handle field service calls and issues arising from the field service visits,           
    • Communicate regularly with US National Service Manager to coordinate schedule and set priorities.
    • Travel to customer sites and conduct troubleshooting and analysis on all Armstrong products.
    • Travel to customer sites and conduct system startups for DE products, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance.
    • Communicate with the customer to ensure satisfaction and implement corrective actions
    • Present training on-site training seminars for regional representative and customers.
    • Maintain customer service relationship through customer phone support, on-site service visits and system commissioning activities.
    • Initiate Service Warranty claims for processing through the Armstrong service management system.
    • Compile and review site commissioning/startup/warranty field reports for all Armstrong products.
    • Assist in the handling of the returned goods process.
    • Participate in the qualification and supervision of third party service representatives.
    • Create and maintain service information in the company enterprise database.
    • The position will require that the incumbent be capable of domestic and international travel on a regular basis. Total travel requirements are estimated at 50% - 75%.  

    Education/Experience:

    • Mechanical/Electrical diploma or Engineering degree.
    • Five or more years of hands-on Field Experience
    • Experience with HVAC controls systems.
    • General understanding of fluid dynamics and pumping
    • Strong English oral and written communication skills. Ability to think clearly and logically, analyze quantitatively, problem solve and define technical requirements. 
    • Ability to establish objectives, handle multiple tasks, prioritize work, and drive results
    • Ability to work both independently and as part of a team
    • Ability to learn new programs (business software)
    • Must possess practical hands-on-field service experience in a commercial or industrial segment.
    • Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage.

     

    If this sounds like you, apply today! Resumes to go to:
    To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

     

    Field Service Technician

    Dallas, TX

    Job Summary:

    Responsible to provide field-based customer service, the US Field Service Specialist interacts with third party service reps and customers both on site and remotely, working in a hands-on field service environment with a strong commitment to customer service. Participates in development of the service organization as a key trainer to other service and sales representative firms, advocates for the customer within the organization and provides feedback from the field to factory QA, Engineering and Manufacturing to improve the products and processes and also support the sale and delivery of Armstrong products, service parts and building services.

    Key Responsibilities:

    • Manage customer issue resolutions, warranty transactions, maintenance of records and documentation of responses to customer inquiries.
    • Conduct on-site system startups for DE products, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance.
    • Analyze customer feedback for continuous improvement.
    • Liaise with engineering, technical support, project management, Sales and Marketing for product development activities and project specific initiatives.
    • Participate in the creation of new Service process maps, documents, forms and other elements important to the structure of the US Service organization.

    Specific Duties/Essential Functions:

    • Timely and professionally handle field service calls and issues arising from the field service visits,           
    • Communicate regularly with US National Service Manager to coordinate schedule and set priorities.
    • Travel to customer sites and conduct troubleshooting and analysis on all Armstrong products.
    • Travel to customer sites and conduct system startups for DE products, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance.
    • Communicate with the customer to ensure satisfaction and implement corrective actions
    • Present training on-site training seminars for regional representative and customers.
    • Maintain customer service relationship through customer phone support, on-site service visits and system commissioning activities.
    • Initiate Service Warranty claims for processing through the Armstrong service management system.
    • Compile and review site commissioning/startup/warranty field reports for all Armstrong products.
    • Assist in the handling of the returned goods process.
    • Participate in the qualification and supervision of third party service representatives.
    • Create and maintain service information in the company enterprise database.
    • The position will require that the incumbent be capable of domestic and international travel on a regular basis. Total travel requirements are estimated at 50% - 75%.  

    Education/Experience:

    • Mechanical/Electrical diploma or Engineering degree.
    • Five or more years of hands-on Field Experience
    • Experience with HVAC controls systems.
    • General understanding of fluid dynamics and pumping
    • Strong English oral and written communication skills.  Ability to think clearly and logically, analyze quantitatively, problem solve and define technical requirements. 
    • Ability to establish objectives, handle multiple tasks, prioritize work, and drive results
    • Ability to work both independently and as part of a team
    • Ability to learn new programs (business software)
    • Must possess practical hands-on-field service experience in a commercial or industrial segment.
    • Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage.

     

    If this sounds like you, apply today! Resumes to go to:
    To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

     

    Customer Service Representative

    North Tonawanda, NY USA

    Summary

    The incumbent is responsible to maintain all aspects of the customer service relationship including quotations, contract verification, order processing, scheduling, follow up and communicate customer needs to all departments.

    Some Key Responsibilities

    • Answers customer telephone inquiries utilizing a superior telephone manner
    • Utilize business system to establish price and discounts by customer
    • Maintains records of approved customer contracts to ensure accurate processing of orders
    • Provides immediate documented response to customer inquiries
    • Initiates sales Returned Goods Authorizations, following the established procedures
    • Maintains customer data files as needed to ensure accuracy of information recorded
    • Processes customer change orders and notifies the appropriate departments
    • Enters and acknowledges customer orders
    • Maintains a current regional order backlog
    • Expedites orders and inquiries
    • Performs various departmental assignments as required

    Qualifications/Requirements

    • College degree or equivalent work experience
    • 2 years’ customer service experience, preferably in a manufacturing setting
    • Order entry experience
    • Demonstrates excellent in diction, enunciation and English grammar.
    • ERP Business System Knowledge (BaaN)
    • Ability to multi-task
    • Exceptional organizational skills
    • Self-starter and able to work independently

    If this sounds like you, apply today! Resumes to go to:
    To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

     

    Customer Service Manager

    Toronto, Ontario, Canada OR North Tonawanda, NY USA

    Job Summary:

    Reporting to the Commercial Director, USA Sales, the incumbent will maintain all aspects of customer service including responding to incoming calls, order entry, follow up, ability to resolve problems, and communicating customer needs to all departments. Additionally, the incumbent is responsible for the supervisory aspects of the department including training, leadership, departmental reports, employee engagement and direction for USA Customer Service Representatives.

    Some Key Responsibilities:

    • Maintains records of approved customer contracts to ensure accurate processing of orders.
    • Provides immediate documented response to customer inquiries.
    • Initiates Sales RGA’s, following the established procedures.
    • Follows established policies and procedures.
    • Maintains customer data.
    • Processes customer change orders and notifies the appropriate departments.
    • Enters and acknowledges customer orders.
    • Maintains a current regional order backlog.
    • Expedites orders and inquiries.
    • Liaises with Credit Manager regarding new and/or blocked accounts.
    • Provides departmental KPIs for monthly distribution review.
    • Holds weekly departmental flip chart meeting.
    • Provides forecast for projected monthly shipments to Financial Analyst

    Additional Responsibilities:

    • Performs various departmental assignments as required.
    • Makes recommendations to the manager relating to method improvement and cycle time-  reduction.
    • Responsible for establishing goals and objectives for the customer service group.
    • Analyzes customer feedback for continuous improvement.
    • Provides overview of Customer Service department and training for new channel partners.
    • Attends meetings with channel partners as requested

    Education:

    • College degree or equivalent.

    Experience And Background:

    • Strong customer service skills
    • Excellent ability to multitask
    • Ability to work independently and as part of a team
    • Order entry experience
    • Must be able to prioritize workload
    • Superior computer skills
    • Minimum 5 years customer service experience
    • Minimum 2-3 years customer service supervisor experience
    • Ability to travel to the across the United States of America, up to  40% of the time

      If this sounds like you, apply today! Resumes to go to:
      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

       

      District Sales Manager - Commercial Design Build

      Los Angeles, CA Area

      Job Description

      Armstrong is a global leader in modern fluid flow innovation. On the strength of our superb manufacturing workmanship and acknowledged product reliability we have built a global base of dedicated customers. Our people are our source of strength and inspiration. In our day-to-day operations, we are guided by our core values of Community, Service, Learning and Innovation. Our global headquarters is located in Toronto, Ontario. With offices in Montreal, Quebec City, Burlington, North Tonawanda, Manchester, Bangalore, London, Birmingham, Shanghai, Sao Paulo and Buenos Aires, we have over 1000 employees globally and are growing rapidly. Named one of Canada’s 50 Best Managed Companies for five years in a row, we continue to serve as the benchmark for design, manufacturing and marketing of fluid-flow equipment applied in buildings, industrial processes, and infrastructure segments. Our products are internationally recognized for design efficiency, long service life and operating economy. Our project installations include the world's premier facilities from London England to Shanghai China, to Las Vegas Nevada. Our goal is to provide leadership to the industry, practical solutions to customer problems, and superior alternatives to conventional thinking.

      Job Summary/Basic Functions

      Under the direction of the Regional Sales Manager, manages the overall customer sales & channel activities in the assigned geographical region to achieve revenue growth and profit objectives for the Commercial Design Build segment. DSM CDB is expected to expand and develop the appropriate channels to ensure market coverage for Armstrong solutions to the commercial HVAC, commercial Plumbing, and Service marketplace, and to ensure Consulting Engineer, Mechanical Contractor and Building Owner coverage and support.

      Specific Duties/Essential Functions

      • Market coverage with appropriate channels to ensure segment growth, customer support, and the delivery of Armstrong Design Envelope Value Proposition.
      • Channel development to ensure market penetration, customer support, project winning, training, education and new customer acquisition to achieve sales objectives.
      • Responsible for Project Winning.
      • Direct engagement with regions top 10 projects.
      • Channel Playbook implementation for following markets - HVAC Commercial, Plumbing Commercial, Wholesale, Industrial, OEM, National Wholesale Catalogue, Repair, and Service.
      • Execute and Support Vertical Segment initiatives within Region.
      • Expansion of Service Dealer network & Service revenue growth.
      • Manage corporate programs within Region, such as: Service Dealer, Engineering Visit, DE Market Rally, Tier Training, Armstrong University, Hydronic School, and Fundamental Selling Skills.
      • Participates in monthly performance reviews as defined in the annual business plan and channel playbooks.
      • Interacts effectively with internal and external stakeholders and constituents.

      Preferred Qualifications/Education/Experience:

      • BS Mechanical Engineering
      • PE, LEED A/P a plus.
      • Proven experience selling in the HVAC market.
      • HVAC Chilled Water Plant & System Application Expertise.
      • Experience selling to consulting engineers and owners.
      • Minimum 5 - 7 years’ experience in sales management supervision.
      • Demonstrated PC proficiency with spreadsheets, word processing & presentation programs.
      • Work experience with Trane, Carrier or Daikin

      Required Experience:

      • Preferably resides close to the Los Angeles, CA area.
      • Is familiar with, or have sold in our specific industry (HVAC/Pump)

      Required Education:

      • Bachelor of Science Degree in Mechanical Engineering


      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

      Field Service Specialist

      North Tonawanda, NY

      Position Summary

      Responsible to provide superb customer service. You will interact with third party service reps and customers both on site and off site, working in a hands-on field service environment with a strong commitment to customer service. You will participate in development of the service organization as a key trainer to other service representative firms. You will advocate for the customer within the organization and provide feedback from the field and from customers to improve the products and processes. You will support the sale and delivery of parts and after-sales service programs.

      Some Key Responsibilities 

      • Maintain customer service relationship through customer phone support, on-site HVAC and control system commissioning.

      • Manage customer issue resolutions, maintenance of records and documentation of responses to customer inquiries.
      • Compile and review site commissioning/startup/warranty field reports for HVAC packaged systems.
      • Process/edit Service Warranty claims for processing through the Armstrong service management system.
      • Participate in the qualification of third part service representatives.
      • Present training seminars for regional representative and customers.
      • Analyze customer feedback for continuous improvement.
      • Assist in the handling of the returned goods process.
      • Liaise with engineering, technical support, project management, Sales and Marketing for product development activities and project specific initiatives.
      • Participate in the creation of new Service process maps, documents, forms and other elements important to this area of responsibility.

      Qualifications/Requirements

      • Mechanical/Electrical technologist diploma or Engineering degree.
      • Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage.
      • Must possess practical hands-on-field service experience in a commercial or industrial segment.
      • Five or more years of hands on Field Experience
      • Strong communication skills, both written and oral.
      • Superior computer skills, and experience with HVAC controls systems.
      • Ability to multi-task and work both independently or as a team.
      • Comfortable to travel to project sites outside of the GTA and internationally (10-20% of work load)
      • Required to speak both French and English fluently.
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

      Energy Engineer / Specialist – HVAC Systems USA Chiller Plant Optimization

      North Tonawanda, New York

      Job Summary/Basic Functions:

      • Develop market opportunities and organizational capabilities to succeed with ‘energy retrofit’ customer projects that employ Armstrong’s Systems Chiller Plant Optimization, including Controls Systems, HVAC Packaged Systems and Building Services.
      • Supports North American Regional Sales team network and third-party Sales Representatives in qualifying and closing project sales leads. 
      • Key targeted vertical markets: data centers, hospitality, health care, government, and facility managers. 
      • Works with District and Regional Sales Managers in developing the representative’s annual business plan and results. 
      • As a technical expert, the Energy Specialist furthers auditing, assessment, application qualification, operating knowledge and general understanding of chiller plant optimization opportunities, related to the “make market” energy upgrade initiatives.

      Specific Duties/Essential Functions:

      • Support and mentoring of the solution set for chiller plant optimization including capital equipment requirements and service contracts to North American vertical market customers
      • Apply methodologies to target/qualify service work, and ROI sales opportunities. 
      • A leader by example with long term project management understanding for the support of strategic sales cycles
      • Utilize optimization processes for energy upgrades, including; site audits, site energy analysis reports, base line auditing, explanation of installation and commissioning work scopes, working with site operators and management to assess customer fit, providing technical explanation of the functionality of the Armstrong solutions, convey the financial cost benefit articulations, and understand and research technical aspects of the chiller plant optimization opportunities.
      • Teamwork on customer project proposals and participation in strategic internal and customer events, meetings and tradeshows.
      • Supports regional sales teams with applications and customer value proposition challenges and questions
      • Support project management team with customer project order related issues when they arise.
      • Supports ongoing process to maintain service plan contracts with end users
      • Support the sales team building and managing the expanding business pipeline, on a project by project basis and macro planning level 

      Preferred Qualifications/Education/Experience:

      • Strong technical application knowledge of heating systems, cooling systems, and domestic water systems
      • Strong product knowledge of control systems, pumps, chillers, boilers and heat exchangers
      • Strong technical knowledge around the automation and control of variable speed devices.
      • Field Service, Account Management or Technical Sales experience with at least 10 years of HVAC industry-related field sales; at least 5 years of direct customer interaction experience.
      • Strong presentation skills to a variety of technical and business oriented audiences,
      • Strong business acumen to explain complex value selling concepts, understand and articulate the value-added proposition to the customer and channel partners
      • Experience with selling non-tangible services, such as; performance contracts, service plans, and energy audits.
      • College or University degree with emphasis on Engineering.
      • Preference for LEED accreditations and equipment operator training, service, and formalized large account sales training.
      • Self-aware, confident, professional and engaging interpersonal skills
      • Persuasive and clear communication, presentation and sales skills
      • Ability to work as part of a larger team and independently while not losing track of objectives
      • Demonstrated strategic understanding of the ‘Big Picture’ and commitment to the sales tools/process
      • Willingness to travel, approximately 50%
      • Advanced PC literacy
      • Quick learner and an inquisitive mind
      • Strong problem solver,
      • Strong ability to challenge the status quo where market data suggests the need
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to <a href="mailto:recruitusa@armstrongfluidtechnology.com?subject=Energy Engineer / Specialist – HVAC Systems USA Chiller Plant Optimization - North Tonawanda, New York">recruitusa@armstrongfluidtechnology.com

      Regional Sales Manager – California (Wholesale Parts and Distribution)

      California USA (Los Angeles, CA Area)

      Job Summary/Basic Functions:

      Under the direction of the Sales Development Manager – Wholesale / Parts Distribution, the incumbent manages the overall sales activities in the assigned geographical region focusing on distribution customers, including company wide sales and profit objectives. Is responsible for the communication and implementation of all general sales policies and procedures to the distribution network, which includes plumbing/heating & controls wholesalers, pump supply and motor repair facilities (Parts/Service). The Sales Manager is responsible for expanding the market position in the assigned geographical territory and provides input relative to the formation and improvement of the organization’s sales and marketing plans.

      Specific Duties/Essential Functions:

      • Responsible for planning adequate territorial coverage to ensure regular visits to Customers, as well as prospecting for new Customers with the objective to achieve sales targets.
      • Manages call efficiency through effective routing, maintaining travel expenses within budget, and adequate pre-call preparation.
      • Assists Customer and appointed Representatives in the broadening of their sales mix through education and technical seminars.
      • Interacts with Representative and National Accounts to form strong Armstrong alliances.
      • Responsible for the expansion of Parts revenue and capabilities through Regional Learning Sessions combined with the promotion of all appropriate marketing support tools.
      • Negotiates and establishes plan(s) of action, sales quota levels, inventory levels, and markets served by our Customer and Representatives.
      • Develops, trains, motivates, and supervises the distribution network within the assigned region.
      • Responsible for developing a distribution network throughout the entire region that covers only the Wholesale, Parts/Service. Will communicate and cooperate with the Sales Manager(s) assigned in a given region that includes the following markets: Commercial Design/Build, Plumbing/Fire Commercial, Industrial, Public Utilities, OEM/National Accounts.
      • Manages all corporate sales programs, as defined in the annual Sales & Marketing Plan.
      • Analyzes the capabilities of our distribution network through the use of Rep Profiles, and monitors monthly sales volume to insure appropriate sales performance is achieved to the agreed budget.
      • Administers weekly communication to both the distribution network and the Sales Development Manager on the activities in the marketplace.
      • Assists in the training and development of all channels of distribution on a broad range of sales and marketing topics such as: product feature and benefit presentations, technical presentations, fundamental selling skills with emphasis on product application at the Contractor level.
      • Provides monthly, quarterly, and annual performance reviews in accordance with Armstrong guidelines, as defined in the annual sales plan.
      • Interacts with inter-company departments as appropriate to insure a high level of Customer satisfaction.
      • Participates in local, regional, and national trade shows and associations.
      • Maintains sales records in accordance with company guidelines.

      Preferred Qualifications/Education/Experience:

      • BS Degree in Mechanical Engineering
      • Experience working with wholesalers
      • Minimum five (5) years’ experience in sales management supervision in the plumbing/heating wholesale industry.
      • Proven experience selling in the HVAC market
      • Demonstrated strong existing plumbing/heating wholesale relationships.
      • Overall PC proficiency with demonstrated skills using spreadsheets, word processing and presentation programs.
      If this sounds like you, we want to hear from you today!

      To apply for this exciting opportunity please email your application to recruitusa@armstrongfluidtechnology.com

      Energy audits

      Energy Analysis

      We thoroughly examine how and where energy is being used in your business and buildings and then tell you exactly where efficiencies and savings can be found.

      Get started

      resources & tools

      More Tools

      We have a suite of free online support materials and tools. Find the essentials to learn, apply, and maintain Armstrong equipment.

      Get started

      Contact us

      Contact us

      We are happy to help. Discuss your project and product needs with us, check the status of your shipments, or let us save the day in an emergency.

      Get in touch